Customer Service Representative

2 weeks ago


Binghamton, New York, United States Monro Muffler Brake Full time
About the Role

As a Guest Care Specialist at Monro Muffler Brake, you will play a vital role in delivering exceptional customer service and driving sales of automotive repair services and tires. This is a full-time, hourly position that requires a strong focus on providing excellent customer service, communicating clearly and professionally, and developing a good understanding of the products or services being offered to guests.

Key Responsibilities
  • Provide a superior Guest Care experience by engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro Muffler Brake selling process.
  • Be the first point of contact for customers on the phone and in the store, responsible for answering questions, scheduling appointments, and providing product information.
  • Assist in various aspects of customer care, work order completion, and register assistance, as well as facility maintenance and outside purchase ordering.
  • Partner with management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as company policies and procedures.
  • Maintain an organized and neat customer waiting area.
Requirements
  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • One (1) year of sales experience needed.
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
  • Strong problem-solving skills.
  • Ability to work Days, Evenings, Weekends, Holidays.
Benefits
  • Paid vacation and holidays for Full Time teammates.
  • 401k.
  • Healthcare, Vision, and Dental for Full time teammates.
  • Career Advancement Opportunities.


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