Food and Beverage Operations Manager

7 days ago


Carlsbad, United States Courtyard San Diego Carlsbad Full time
About the Role

Courtyard San Diego Carlsbad is seeking a highly skilled Food and Beverage Manager to join our team. As a key member of our hotel's operations, you will be responsible for ensuring our guests enjoy a quality dining experience that meets our high standards.

Key Responsibilities
  • Hire, Train, and Develop Team Members
    • Recruit, train, and mentor food and beverage employees to ensure they have the skills and knowledge needed to provide exceptional service.
  • Lead by Example
    • Support employees and fill in as needed to ensure guests receive attentive and efficient service.
  • Guest Satisfaction
    • Proactively engage with guests, seeking feedback about their stay and dining experience.
    • Thank guests and invite them to return.
  • Problem Solving
    • Apply problem-solving skills to resolve guest issues or complaints to their satisfaction.
  • Food and Beverage Operations
    • Monitor food and beverage deliveries for portion control, quality, and presentation.
    • Ensure food handling and safety guidelines are followed, including kitchen logs.
    • Maintain daily cash control and financial reporting for the department.
    • Oversee inventory, ordering, and receiving of all food and beverage items.
    • Establish sales promotion efforts to meet or exceed profit objectives while controlling both food and beverage costs.
  • Teamwork and Collaboration
    • Support the goals of the hotel through teamwork and collaboration with all departments.
Requirements
  • Effective Communication
    • Must be able to effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Problem-Solving Skills
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Time Management
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Personal Appearance
    • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Confidentiality
    • Must be able to maintain confidentiality of information.
  • Adaptability
    • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.


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