Food and Beverage Operations Manager
7 days ago
Courtyard San Diego Carlsbad is seeking a highly skilled Food and Beverage Manager to join our team. As a key member of our hotel's operations, you will be responsible for ensuring our guests enjoy a quality dining experience that meets our high standards.
Key Responsibilities- Hire, Train, and Develop Team Members
- Recruit, train, and mentor food and beverage employees to ensure they have the skills and knowledge needed to provide exceptional service.
- Lead by Example
- Support employees and fill in as needed to ensure guests receive attentive and efficient service.
- Guest Satisfaction
- Proactively engage with guests, seeking feedback about their stay and dining experience.
- Thank guests and invite them to return.
- Problem Solving
- Apply problem-solving skills to resolve guest issues or complaints to their satisfaction.
- Food and Beverage Operations
- Monitor food and beverage deliveries for portion control, quality, and presentation.
- Ensure food handling and safety guidelines are followed, including kitchen logs.
- Maintain daily cash control and financial reporting for the department.
- Oversee inventory, ordering, and receiving of all food and beverage items.
- Establish sales promotion efforts to meet or exceed profit objectives while controlling both food and beverage costs.
- Teamwork and Collaboration
- Support the goals of the hotel through teamwork and collaboration with all departments.
- Effective Communication
- Must be able to effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Problem-Solving Skills
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Time Management
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Personal Appearance
- Maintain high standards of personal appearance and grooming, including wearing nametags.
- Confidentiality
- Must be able to maintain confidentiality of information.
- Adaptability
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
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