Medical Biller/Collector
1 week ago
A Medical Biller/Collector is responsible for accurate and timely billing insurance plans, collection and posting of payments, all claims follow-up, billing of secondary claims, and posting patient charges as directed by Billing Supervisor.
Key Responsibilities- Inputs charges for private pay, insurance, Medi-Cal, Medicare and special aid programs into the practice management system.
- Sees to completion of charges regarding DX & procedures.
- Process and submits primary claims electronically.
- Submits patient statements 2-3 times a week.
- Copies and submits paper claims.
- Able to answer billing, insurance, and aid program questions and understands account balances.
- Makes calls to insurance companies regarding proper address of claims and eligibility as needed.
- Assists in daily collection of patient balances.
- May handle daily cash, balance to a daily journal.
- Audits and corrects demographics as needed.
- Makes calls to and receives calls from patients as needed regarding billing and statement questions.
- Applies patient payments, insurance payments and copays as instructed.
- Audits and corrects demographics as needed.
- Maintains an up-to-date billing manual for reference and/or is familiar with where to locate information on the internet.
- Call insurance carriers to check status of claims.
- Accurately uses ICD10, CPT, and HCPCS coding.
- Keeps Accounts Receivable to 45 days by working Aging and timely follow-up of unpaid claims and working claim denials.
- Identifies and resolves billing and claim queries/problems.
- Performs any work as described above in an independent, responsible manner.
- Participates in ongoing training.
- Other duties as assigned.
- High school diploma or equivalent.
- Experience with eCW preferred.
- Insurance billing experience preferred.
- Knowledge and Skills:
- Knowledge of medical billing and collections terminology.
- Must take initiative and work in an independent fashion.
- Ability to perform diversified clerical functions and basic accounting procedures.
- Ability to effectively communicate with people at all levels and from various backgrounds.
- Commitment to excellence and high standards.
- Strong organizational, problem-solving, and analytical skills.
- Acute attention to detail.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Knowledge of claim follow-up for Medicare, Medi-Cal, CDP, Family Pact, private insurance, CHDP and more.
- Ability to make status calls to facilitate claim payment.
- Ability to make calls to patient to facilitate payment plans on aged accounts.
- Able to meet aggressive collection goals.
- Ability to successfully handle claim denials.
- Demonstrated outstanding customer service.
- Ability to work independently and as a member of the collections team.
- Fluency in English and Spanish (speak, read and write) preferred.
- Ability to work a flexible schedule.
- Demonstrates knowledge of compliance issues within the community clinic environment.
- Demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures.
- Always maintains confidentiality of patients by complying with HIPAA policies.
- Strong interpersonal skills; ability to be sensitive with persons of various social, cultural, economic, and educational backgrounds.
- Proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint.
- Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
- Strong written and verbal communication skills.
- Good judgment, problem solving and decision-making skills.
While performing the duties of this job, this position is frequently required to do the following:
- Bending
- Lifting
- Extended sitting at computer
- Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
- Communicate effectively in person or via telephone in a manner, which can be understood by those with whom the person is speaking, including a diverse population.
- Give and follow verbal and written instructions with attention to detail and accuracy.
- Perform complex mental functions; collect, interpret, and/or analyze complex data and information.
- Vision: see details of objects at close range.
- Coordinate multiple tasks simultaneously.
- Reach forward, up, down, and to the side
- Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
- Lift up to 20 pounds.
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