Medical Biller/Collector

1 week ago


Santa Rosa, California, United States Santa Rosa Community Health Full time
Job Summary

A Medical Biller/Collector is responsible for accurate and timely billing insurance plans, collection and posting of payments, all claims follow-up, billing of secondary claims, and posting patient charges as directed by Billing Supervisor.

Key Responsibilities
  • Inputs charges for private pay, insurance, Medi-Cal, Medicare and special aid programs into the practice management system.
  • Sees to completion of charges regarding DX & procedures.
  • Process and submits primary claims electronically.
  • Submits patient statements 2-3 times a week.
  • Copies and submits paper claims.
  • Able to answer billing, insurance, and aid program questions and understands account balances.
  • Makes calls to insurance companies regarding proper address of claims and eligibility as needed.
  • Assists in daily collection of patient balances.
  • May handle daily cash, balance to a daily journal.
  • Audits and corrects demographics as needed.
  • Makes calls to and receives calls from patients as needed regarding billing and statement questions.
  • Applies patient payments, insurance payments and copays as instructed.
  • Audits and corrects demographics as needed.
  • Maintains an up-to-date billing manual for reference and/or is familiar with where to locate information on the internet.
  • Call insurance carriers to check status of claims.
  • Accurately uses ICD10, CPT, and HCPCS coding.
  • Keeps Accounts Receivable to 45 days by working Aging and timely follow-up of unpaid claims and working claim denials.
  • Identifies and resolves billing and claim queries/problems.
  • Performs any work as described above in an independent, responsible manner.
  • Participates in ongoing training.
  • Other duties as assigned.
Requirements
  • High school diploma or equivalent.
  • Experience with eCW preferred.
  • Insurance billing experience preferred.
  • Knowledge and Skills:
    • Knowledge of medical billing and collections terminology.
    • Must take initiative and work in an independent fashion.
    • Ability to perform diversified clerical functions and basic accounting procedures.
    • Ability to effectively communicate with people at all levels and from various backgrounds.
    • Commitment to excellence and high standards.
    • Strong organizational, problem-solving, and analytical skills.
    • Acute attention to detail.
    • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
    • Knowledge of claim follow-up for Medicare, Medi-Cal, CDP, Family Pact, private insurance, CHDP and more.
    • Ability to make status calls to facilitate claim payment.
    • Ability to make calls to patient to facilitate payment plans on aged accounts.
    • Able to meet aggressive collection goals.
    • Ability to successfully handle claim denials.
    • Demonstrated outstanding customer service.
    • Ability to work independently and as a member of the collections team.
    • Fluency in English and Spanish (speak, read and write) preferred.
    • Ability to work a flexible schedule.
    • Demonstrates knowledge of compliance issues within the community clinic environment.
    • Demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures.
    • Always maintains confidentiality of patients by complying with HIPAA policies.
    • Strong interpersonal skills; ability to be sensitive with persons of various social, cultural, economic, and educational backgrounds.
    • Proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint.
    • Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
    • Strong written and verbal communication skills.
    • Good judgment, problem solving and decision-making skills.
Physical Requirements

While performing the duties of this job, this position is frequently required to do the following:

  • Bending
  • Lifting
  • Extended sitting at computer
  • Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
  • Communicate effectively in person or via telephone in a manner, which can be understood by those with whom the person is speaking, including a diverse population.
  • Give and follow verbal and written instructions with attention to detail and accuracy.
  • Perform complex mental functions; collect, interpret, and/or analyze complex data and information.
  • Vision: see details of objects at close range.
  • Coordinate multiple tasks simultaneously.
  • Reach forward, up, down, and to the side
  • Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
  • Lift up to 20 pounds.


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