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Technical Support Specialist

2 months ago

Mesa, Arizona, United States Tech Savvy Solutions Group Full time
Job Overview

Position Summary:
We are looking for a dedicated Technical Support Specialist to deliver first-line assistance for technical issues. In this position, you will manage incoming requests through various channels, including calls and emails, while also overseeing trouble tickets, inventory, and client equipment logistics. If you possess experience with remote management solutions, user account administration, and troubleshooting desktop environments—and have a passion for technology and continuous learning—we encourage you to consider this opportunity.

Core Responsibilities:

  • Technical Assistance: Respond to support inquiries via help desk channels, diagnose basic hardware, software, and network problems, and maintain detailed records of all incidents.
  • Inventory Oversight: Receive, document, and distribute packages as needed.
  • Issue Resolution: Provide support for desktop and laptop challenges, network access, and Office 365 applications. Assist with printer setups and remote assistance.
  • User Account Management: Administer user profiles, including password resets and access issues.
  • Client Interaction: Deliver outstanding customer service, ensuring prompt resolution of issues and effective communication.
  • Additional Responsibilities: Configure new workstations, conduct routine maintenance, and collaborate on various IT initiatives.

Qualifications:

  • Education: A high school diploma is required; an associate's degree in Information Technology is preferred.
  • Experience: 1-2 years in technical support or help desk roles is preferred. Familiarity with remote management tools, user account management, and Office 365 is advantageous.
  • Technical Proficiencies: Strong skills in desktop troubleshooting, basic networking, and proficiency in Windows operating systems.
  • Soft Skills: Excellent communication abilities, organizational skills, and a keen attention to detail.
  • Certifications: CompTIA A+, Microsoft Fundamentals, or similar certifications are beneficial. On-the-job training will be provided.

Work Environment:

  • This is a full-time onsite position.
  • May require occasional lifting of items weighing up to 25 lbs.
  • Reliable transportation is necessary.
  • Involves periodic visits to client locations.