Front Desk Associate

4 weeks ago


Grand Rapids, Michigan, United States Suburban Inns Full time
Guest Service Representative Job Summary

Suburban Inns is seeking a highly motivated and customer-focused Guest Service Representative to join our team at the Holiday Inn Express in Grandville. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities:
  • Provide warm and welcoming greetings to all guests, making them feel valued and appreciated.
  • Sell the property according to Suburban Inns sales standards, highlighting the unique features and amenities of our hotel.
  • Gather and record guest information, including address, credit card details, and signatures, while maintaining confidentiality and adhering to data protection policies.
  • Follow shift checklists to ensure smooth and efficient hotel operations, including maintaining a neat and clean workspace, checking the pool area, and performing property walk-arounds.
  • Complete emergency training and stay knowledgeable of all emergency procedures, being prepared to handle any situation that may arise.
  • Responsible for the settlement and reconciling of guest accounts and paperwork, balancing the cash drawer, and making cash drops as needed.
  • Provide excellent guest service, responding to requests for information, resolving guest concerns, and maintaining open lines of communication between departments.

Requirements:
  • High school diploma or equivalent required.
  • Good communication skills and ability to interpret/extract information.
  • CPR certification (may be completed upon hire).
  • Ability to work a variety of shifts, including days, evenings, nights, holidays, and weekends.

Benefits:
  • Employee and friends & family hotel and restaurant discounts.
  • Earned paid time off for all team members.
  • Insurance (health, vision, dental, life) for full-time team members.
  • Flexible schedules.
  • Holiday pay.
  • 8 hours of paid volunteer time per year.
  • Advancement opportunities.
  • Monetary recognition program.
  • Monetary referral program.
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA.
  • Employee Assistance Program (EAP) through Pine Rest.

Uniform and Appearance Guidelines:
  • Uniform shirt and name tag provided.
  • Close-toed shoes are the responsibility of the team member.
  • Hair must be well-groomed.
  • All facial piercings and tattoos that are not covered by a work uniform must be approved by management.

Language: en
  • Front Desk Associate

    4 weeks ago


    Grand Rapids, Michigan, United States AC Hotel by Marriott Grand Rapids Full time

    Job SummaryAC Hotel by Marriott Grand Rapids is seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Provide warm and welcoming service to...

  • Front Desk Associate

    3 weeks ago


    Grand Rapids, Michigan, United States Hospitality Specialists, Inc. Full time

    Job DetailsJob Location: Hospitality Specialists, Inc. - Grand Rapids, MISalary Range: $16.00 HourlyDescriptionDepartment: Front OfficeSupervisor Title: Front Office Manager; Assistant General Manager; General ManagerJob Summary:To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during...

  • Front Desk Agent

    1 month ago


    Grand Rapids, Michigan, United States Lodgco Hospitality Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Fairfield Inn & Suites in Walker, MI.Job Summary: As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a seamless check-in and check-out experience for our guests.Key...

  • Front Desk Associate

    4 weeks ago


    Grand Rapids, Michigan, United States Hospitality Specialists, Inc. Full time

    Job SummaryTo provide exceptional guest service and ensure a positive experience for our hotel guests. This role involves attending to the needs of guests during check-in, check-out, and throughout their stay, ensuring a high level of satisfaction and loyalty.Key ResponsibilitiesProvide warm and welcoming service to guests, responding to their needs and...

  • Front Desk Supervisor

    3 weeks ago


    Grand Rapids, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for providing exceptional customer service to all guests, while assisting the Front Desk Manager and General Manager in hotel operations. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail.Key...


  • Grand Rapids, Michigan, United States Aimbridge Hospitality Full time

    Front Desk AgentAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team.Greet and welcome all guests approaching the Front Desk.Maintain proper operation of the telephone switchboard.Handle requests for information, mail, and messages.Answer guest inquiries about hotel service facilities and hours of operation.Handle check-ins and...

  • Front Desk Host

    4 weeks ago


    Grand Rapids, Michigan, United States Dave & Buster Full time

    Job Title: Front Desk/HostJob Summary:At Dave & Buster's, we're looking for a Front Desk/Host to provide an exceptional guest experience. As a Front Desk/Host, you will be the first point of contact for our guests, ensuring a positive and welcoming atmosphere.Key Responsibilities: Deliver an unparalleled guest experience through excellent communication and...

  • Front Desk Associate

    4 weeks ago


    Grand Rapids, Michigan, United States Drury Hotels Company, LLC Full time

    Exceptional Guest Service RepresentativeWe are seeking a highly organized and friendly Front Desk Associate to join our team at Drury Hotels. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a positive experience for our diverse team members and guests.Key Responsibilities:Assist guests in a...


  • Grand Rapids, Michigan, United States Homewood Grand Rapids Full time

    Job SummaryAs a Front Desk Agent at Homewood Grand Rapids, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Registering guests and handling check-ins and check-outsProviding information about hotel services, facilities, and local...

  • Front Desk Agent

    4 weeks ago


    Grand Rapids, Michigan, United States Lodgco Hospitality Full time

    Job SummaryWe are seeking a highly skilled Front Desk Agent to join our team at Fairfield Inn & Suites in Walker, MI. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Register guests, assign rooms, and handle special requestsUnderstand daily hotel...


  • Grand Rapids, Michigan, United States BrightSpring Health Services Full time

    Front Desk Receptionist OpportunityWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Gateway Pediatric Therapy. As a Front Desk Receptionist, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service.ResponsibilitiesAnswering phones and responding...


  • Grand Rapids, Michigan, United States Urban Massage LLC Full time

    Job OverviewAt Urban Massage LLC, we are seeking a highly organized and customer-focused Front Desk Receptionist to join our team. As a key member of our front office, you will be responsible for providing exceptional service to our clients, ensuring a smooth and efficient intake process, and maintaining a welcoming and relaxing environment.Key...


  • Grand Rapids, Michigan, United States BrightSpring Health Services Full time

    We are seeking a highly skilled and compassionate Front Desk Receptionist to join our team at Gateway Pediatric Therapy in Dearborn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our clients and their families.Responsibilities:Answering phones, taking messages, and transferring callsWelcoming...


  • Grand Rapids, Michigan, United States Homewood Grand Rapids Full time

    Job Summary:As a Front Desk Agent at Homewood Grand Rapids, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Registering guests and handling check-ins and check-outsProviding information about hotel services, facilities, and local...

  • Front Desk Supervisor

    4 weeks ago


    Grand Rapids, Michigan, United States Homewood Grand Rapids Full time

    Job Summary:The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.Responsibilities:Assist the Front Desk Manager and/or...


  • Grand Rapids, Michigan, United States Goldfish Swim School Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Customer Service Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing sales and registration transactions, and ensuring a positive experience...

  • Front Desk Supervisor

    1 month ago


    Grand Rapids, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for providing exceptional customer service to guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of professionalism in all interactions. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a...


  • Grand Rapids, Michigan, United States Closets by Design Full time

    Job OverviewClosets by Design is seeking a highly skilled Senior Front Desk Receptionist to provide exceptional customer service to our clients. As a key member of our team, you will be responsible for managing customer interactions, resolving issues, and ensuring a positive experience for our customers.Key Responsibilities:Manage customer inquiries and...


  • Grand Rapids, Michigan, United States Goldfish Swim School Full time

    About the Role:As a Front Desk Representative at Goldfish Swim School, you will be the first point of contact for our members and their families. Your excellent communication and organizational skills will ensure a seamless experience for our customers. You will be responsible for providing top-notch customer service, assisting with class scheduling and...


  • Grand Rapids, Michigan, United States Goldfish Swim School Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Front Desk Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our members, assisting with class scheduling and billing, and working in a sales capacity to sell new memberships.Key...