Front Desk Supervisor

1 day ago

Grand Rapids, Michigan, United States Homewood Grand Rapids Full time

Job Summary:

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

Responsibilities:

  • Assist the Front Desk Manager and/or General Manager in providing exceptional guest service.
  • Maximize room revenue and occupancy through effective room merchandising and sales techniques.
  • Monitor and maintain accurate records of guest interactions, including complaints and compliments.
  • Ensure that all guests are checked in and out in a friendly, efficient, and courteous manner.
  • Assist with training and development of Front Desk Agents.
  • Perform other duties as required by management.

Requirements:

  • At least 2 to 3 years of progressive experience in a hotel or a related field required.
  • High School diploma or equivalent required.
  • College course work in a related field helpful.
  • Previous supervisory responsibility preferred.
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful, high-pressure situations, including the ability to handle guest objections and disputes to satisfactory results.
  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.

Property Details:

Our hotel offers easy access to local attractions, including shopping at the nearby Centerpoint and Woodland Malls, visiting Fredrik Meijer Gardens, or discovering the Gerald R. Ford Presidential Museum.

We provide all the comforts of home in spacious suites with comfortable beds, complimentary internet access, and fully equipped kitchens.

Doing business is easier with access to our 24-hour business center and wireless internet throughout the hotel.

We invite our guests to make themselves at home with light fare and beverages served Monday through Thursday.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels.

Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Benefits:

  • Competitive benefits package, including medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401(k) retirement plan.

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