Senior Front Desk Receptionist

3 weeks ago


Grand Rapids, Michigan, United States Closets by Design Full time
Job Overview

Closets by Design is seeking a highly skilled Senior Front Desk Receptionist to provide exceptional customer service to our clients. As a key member of our team, you will be responsible for managing customer interactions, resolving issues, and ensuring a positive experience for our customers.

Key Responsibilities:

  • Manage customer inquiries and concerns via phone, email, and chat
  • Process customer information and schedule appointments
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with sales designers to ensure seamless customer experience
  • Perform administrative tasks, including data entry and record-keeping

Requirements:

  • 3+ years of experience in customer service or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required

What We Offer:

  • Competitive hourly rate
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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