Regional Director, EyeCare-Lenscrafters

3 days ago


Chicago, Illinois, United States LensCrafters Full time
Job Summary

We are seeking a highly skilled and experienced Regional Director to lead our EyeCare team at LensCrafters. As a key member of our management team, you will be responsible for driving business growth, improving customer satisfaction, and developing our team of optometrists and office staff.

Key Responsibilities
  • Sales and Income Delivery
    • Develop and implement sales strategies to drive revenue growth
    • Coach and develop optometrists and office staff to improve sales and customer satisfaction
    • Track and analyze sales trends and results
  • Optometric Coverage
    • Recruit and select optometrists for new and vacant positions
    • Orient and train new optometrists
    • Identify and address coverage deficiencies
  • Customer and Patient Satisfaction
    • Implement strategies to improve customer satisfaction and Net Promoter Score (NPS)
    • Coach and support optometrists to improve patient satisfaction
  • Communication and Culture
    • Lead problem-solving and communication efforts to address significant optometric issues
    • Coordinate corporate optometrist involvement in community outreach programs
  • Training and Development
    • Coach and develop employed optometrists to improve quality and NPS
    • Support the development of new training programs and tools
  • Policy and Process Development
    • Implement policies and guidelines as set by the EYEXAM Board of Directors and Quality Assurance Committee
    • Recommend policy revisions as needed
Requirements
  • O.D. degree and O.D. license in California
  • 10+ years of experience in the optical industry
  • Strong leadership and communication skills
  • Ability to analyze data and drive business growth


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