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Customer Order Specialist
2 months ago
About Corning Incorporated:
Corning plays a crucial role in advancing industries and enhancing the world we inhabit. We are at the forefront of innovation, utilizing materials science to develop transformative technologies.
Our commitment to research, development, and innovation empowers us to tackle the most challenging problems in collaboration with our clients.
Our Optical Communications division has transitioned from merely producing optical fiber and cable to offering comprehensive, industry-leading optical solutions that cater to the broader communications sector. This division encompasses two primary product categories: carrier network and enterprise network.
Position Overview:
The role of a Customer Order Specialist is essential in guaranteeing that our organization delivers top-notch support to its clientele. The ideal candidate will be customer-centric, detail-oriented, and focused on achieving high levels of customer satisfaction. They will possess the ability to navigate complex environments and align with our organizational values. A desire for professional growth within the company is highly encouraged.
Essential Qualifications:
- Associate's or Bachelor's degree.
- Demonstrated experience in a customer-facing position, preferably in manufacturing.
- Exceptional verbal and written communication skills.
- Strong analytical and problem-solving capabilities with meticulous attention to detail.
- Proficient in customer management software and various computer systems.
- Familiarity with SAP is a plus.
- Ability to manage challenging customer interactions with professionalism and tact.
- Capacity to work independently as well as collaboratively within a team.
Key Responsibilities:
- Data Management: Accurately input and update customer and order data in the order management system.
- Compliance: Ensure all order processes adhere to company policies and regulations.
- Problem-Solving: Address and resolve issues that may arise during the order fulfillment process.
- Product Knowledge: Maintain a solid understanding of the company's products and services.
- Documentation: Keep thorough records of all orders, customer interactions, and related transactions.
This position does not support immigration sponsorship. Compensation for this role ranges from $36,000 to $49,850.00, depending on various job-related factors such as geographic location, market demand, experience, training, and education.
Benefits:
The benefits associated with this position are contingent upon hours worked and may include medical, dental, vision, 401(k) plans, pension plans, life insurance, disability benefits, and paid time off.
At Corning, we prioritize your health, financial well-being, career development, and personal aspirations as you progress both professionally and personally.
All benefits commence as soon as you begin your career with us. Our peer recognition program is aligned with our core values and celebrates your contributions and those of your colleagues.
We offer comprehensive health and wellness benefits, including medical, dental, vision, paid parental leave, mental health support, fitness programs, and disease management initiatives.
Financial benefits encompass a 401(k) savings plan with company matching contributions and a fully company-funded pension plan that grows throughout your career.
Professional development opportunities are available to help you achieve your career objectives.
We are committed to fostering an inclusive environment and prohibit discrimination based on race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected status.
We ensure that individuals with disabilities receive reasonable accommodations to participate in the job application or interview process, perform essential job functions, and access other employment benefits and privileges.
