Customer Fulfillment Specialist

15 hours ago


Charlotte, North Carolina, United States Bace, LLC Full time
Job Title: Customer Fulfillment Specialist

Industry: Recycling / Heavy-Duty Equipment

Location: Flexible-Hybrid (currently Charlotte, NC – by August 2025 York, SC)

Salary: Competitive, with benefits including health insurance, 401(k), and opportunities for professional development.

Job Description:

We are seeking a detail-oriented and customer-focused Customer Fulfillment Specialist to join our team in the recycling industry. This role is responsible for ensuring that customer orders for recycling equipment, including compactors, balers, and other heavy-duty machinery, are fulfilled accurately and on time.

Key Responsibilities:
  • Order Management: Manage customer orders from initial placement through delivery, ensuring accuracy and timely fulfillment.
  • Customer Communication: Act as the primary liaison between customers, sales, and operations teams to provide updates on order status, shipment schedules, and any delays or changes.
  • Logistics Coordination: Work with the logistics team to arrange timing of shipments, track deliveries, and communicate any logistics-related issues to customers.
  • Issue Resolution: Address any customer complaints or order discrepancies, working cross-functionally to resolve issues quickly and maintain customer satisfaction.
  • Documentation: Maintain accurate records of orders, shipments, and communications with customers. Ensure that all customer documentation, including shipping instructions and invoices, is completed correctly.
  • Continuous Improvement: Identify process improvement opportunities within the fulfillment process to enhance customer experience and operational efficiency.
  • Cross-functional Collaboration: Work closely with production, sales, and service departments to ensure alignment and that customer expectations are met.
Requirements:
  • Experience: 2+ years in customer service and order management, preferably in the recycling or heavy-duty equipment industry.
  • Technical Skills: Proficient in MS Office, project management systems.
  • Communication: Excellent verbal and written communication skills with the ability to handle customer inquiries professionally.
  • Problem-Solving: Strong analytical and troubleshooting skills to address order fulfillment issues.
  • Organizational Skills: Ability to multitask and manage multiple customer orders and priorities in a fast-paced environment.
  • Teamwork: A true team player with a positive attitude and a strong desire to collaborate effectively with others. Must be able to build strong working relationships and be a dependable, supportive teammate.
Preferred Qualifications:
  • Experience in the recycling equipment industry or with heavy machinery like compactors and balers.
  • ERP Experience: management software that provides a centralized platform for managing and sharing data across departments and business functions.
  • Understanding of hydraulics, electrical systems, and equipment installation processes related to recycling equipment.

Interested candidates are encouraged to submit a resume and cover letter detailing their relevant experience.

About Bace, LLC:

Come join the fastest growing global equipment manufacturer, technology innovator and national service provider for the recycling and waste management industry.



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