Customer Operations Specialist

4 weeks ago


Charlotte, North Carolina, United States Joerns Healthcare Full time
Job Summary

We are seeking a highly skilled Customer Operations Specialist to join our team at Joerns Healthcare. As a key member of our customer success team, you will be responsible for providing exceptional customer experiences to our capital customers.

Key Responsibilities
  • Manage customer interactions, including inbound and outbound calls, to ensure complete customer satisfaction.
  • Collaborate with cross-functional teams to resolve customer issues and provide proactive updates on order status.
  • Lead key communications with customers, including order updates and shipment reports.
  • Participate in customer survey processes and contribute to team metrics.
  • Develop and implement creative solutions to improve customer experiences.
  • Manage time and prioritize critical priorities to meet customer needs.
Requirements
  • Bachelor's degree preferred, with a combination of education and 3 years of commensurate business experience required.
  • At least 2 years of experience in customer service and/or order management, preferably in the medical device industry.
  • Excellent oral and written communication skills, with the ability to work under minimal supervision and in a group environment.
  • Ability to multi-task and manage changing priorities, with a strong focus on customer satisfaction.
  • Proficiency in SAP and Salesforce.com, with general Microsoft skills required.
About Joerns Healthcare

As a leading partner in long-term post-acute care, we provide access to high-quality products with renowned efficacy and safety. We are committed to simplifying your success and enabling exceptional care.

Benefits

Joerns provides a competitive extended health group benefits and retirement savings plan.



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