Order Processing Specialist

3 weeks ago

Charlotte, North Carolina, United States PCNA Full time
Job Summary

This position is integral to our operation, responsible for efficiently managing the end-to-end order process. This role involves data entry, customer interaction, problem-solving across departments, and overseeing orders from receipt to shipment.

Fundamental Duties
  • Enter job orders accurately into our PACE MIS print management system.
  • Engage with customers, providing top-notch service via phone and email, and proactively anticipating customer needs.
  • Collaborate with various departments to resolve issues and ensure smooth order processing.
  • Manage orders from initial receipt to successful shipment.
  • Efficiently multitask and thrive in a fast-paced work environment.
  • Maintain meticulous organization of order-related information.
  • Demonstrate strong initiative and problem-solving abilities.
  • Strive for continuous improvement and offer solutions to challenges.
  • Effectively communicate needs and contribute to the Customer Service Team.
Skills and Knowledge
  • 3-5 years of experience in customer service, order processing or a related field.
  • Proficiency in data entry, email communication, and Microsoft Office programs.
  • Excellent customer service skills, with a proactive approach and the ability to anticipate customer needs.
  • Strong multitasking abilities and efficiency in a fast-paced environment.
  • Exceptional organizational skills and attention to detail.
  • Initiative, ability to take direction and run with it.
  • Analytical thinking and problem-solving skills.
  • Effective communication within the Customer Service Team.
Minimum Qualifications Required
  • 3-5 years of experience in customer service, order processing or a related field.
  • Proficiency in data entry, email communication, and Microsoft Office programs.
  • Excellent customer service skills, with a proactive approach and the ability to anticipate customer needs.
  • Strong multitasking abilities and efficiency in a fast-paced environment.
  • Exceptional organizational skills and attention to detail.
  • Initiative, ability to take direction and run with it.
  • Analytical thinking and problem-solving skills.
  • Effective communication within the Customer Service Team.
Preferred Skills
  • Associate's or Bachelor's degree, Trade School certification, or relevant training in customer service.
  • Additional experience in customer service, print experience a plus.

We are a culture that values our employee's contributions in a collaborative and inclusive work environment. Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger. We invest heavily in modernization, operating more efficiently with cutting edge digital technology.

We are an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

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