Order Processing Specialist

2 days ago


Charlotte, North Carolina, United States Timeplanner Calendars Inc. Full time
Job Title: Order Processing Specialist

We are seeking a highly organized and detail-oriented Order Processing Specialist to join our team. As an Order Processing Specialist, you will be responsible for efficiently managing the end-to-end order process, ensuring accurate order fulfillment, and delivering exceptional customer service.

Key Responsibilities:
  • Enter job orders accurately into our PACE MIS print management system.
  • Engage with customers, providing top-notch service via phone and email, and proactively anticipating customer needs.
  • Collaborate with various departments to resolve issues and ensure smooth order processing.
  • Manage orders from initial receipt to successful shipment.
  • Efficiently multitask and thrive in a fast-paced work environment.
  • Maintain meticulous organization of order-related information.
  • Demonstrate strong initiative and problem-solving abilities.
  • Strive for continuous improvement and offer solutions to challenges.
  • Effectively communicate needs and contribute to the Customer Service Team.
Requirements:
  • 3-5 years of experience in customer service, order processing or a related field.
  • Proficiency in data entry, email communication, and Microsoft Office programs.
  • Excellent customer service skills, with a proactive approach and the ability to anticipate customer needs.
  • Strong multitasking abilities and efficiency in a fast-paced environment.
  • Exceptional organizational skills and attention to detail.
  • Initiative, ability to take direction and run with it.
  • Analytical thinking and problem-solving skills.
  • Effective communication within the Customer Service Team.
Preferred Skills:
  • Associate's or Bachelor's degree, Trade School certification, or relevant training in customer service.
  • Additional experience in customer service, print experience a plus.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.



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