Order Processing Specialist

1 week ago


Charlotte, North Carolina, United States PCNA Full time
Job Summary

This is a critical role within our organization, responsible for efficiently managing the end-to-end order process. The successful candidate will be responsible for data entry, customer interaction, problem-solving across departments, and overseeing orders from receipt to shipment.

Fundamental Duties
  • Enter job orders accurately into our PACE MIS print management system.
  • Engage with customers, providing top-notch service via phone and email, and proactively anticipating customer needs.
  • Collaborate with various departments to resolve issues and ensure smooth order processing.
  • Manage orders from initial receipt to successful shipment.
  • Efficiently multitask and thrive in a fast-paced work environment.
  • Maintain meticulous organization of order-related information.
  • Demonstrate strong initiative and problem-solving abilities.
  • Strive for continuous improvement and offer solutions to challenges.
  • Effectively communicate needs and contribute to the Customer Service Team.
  • Must always maintain a positive and professional attitude.
Skills and Knowledge
  • 3-5 years of experience in customer service, order processing or a related field.
  • Proficiency in data entry, email communication, and Microsoft Office programs.
  • Excellent customer service skills, with a proactive approach and the ability to anticipate customer needs.
  • Strong multitasking abilities and efficiency in a fast-paced environment.
  • Exceptional organizational skills and attention to detail.
  • Initiative, ability to take direction and run with it.
  • Analytical thinking and problem-solving skills.
  • Effective communication within the Customer Service Team.
Preferred Skills
  • Associate's or Bachelor's degree, Trade School certification, or relevant training in customer service.
  • Additional experience in customer service, print experience a plus.


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