Order Support Specialist

1 month ago


Charlotte, North Carolina, United States Toshiba America Business Solutions Full time
Job Summary

As a key member of our team, the Order Support Specialist will play a critical role in ensuring the accuracy and compliance of sales orders. This position requires a high level of attention to detail, strong analytical skills, and excellent communication abilities.

Key Responsibilities
  • Review and audit sales contracts for accuracy, profitability, and compliance
  • Coordinate pricing requests with the sales team to ensure efficient order processing
  • Research order components and review sales promotions to assess their impact
  • Ensure adherence to standard policies and procedures for all sales orders
  • Provide support in resolving lease-related concerns
  • Partner with Contracts, Sales, and Corp Leasing to review lease rates
  • Identify problematic areas and make recommendations for correction
  • Conduct thorough training for new sales reps and managers on paperwork completion
  • Provide administrative support to marketplace operations within your region
  • Develop, maintain, and generate queries, reports, and correspondence
  • Respond to sales order inquiries from staff, vendors, and customers
  • Initiate appropriate actions to resolve sales order issues
  • Deliver guidance to new hires and colleagues on contract/documentation best practices
Requirements
  • High School Diploma or GED
  • Five or more (5+) years of expertise in lease transactions, contract support, billing, and pricing
  • Experience with ERP or CRM systems
  • Bachelor's degree in accounting or finance (Preferred)
  • Versed in account maintenance, customer service, and sales support
  • Experience with completing journal entries, reconciliation, and accounting
  • Basic math skills and a history of meeting deadlines
  • Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint
  • Available and willing to work overtime if needed and capable of occasional travel
What We Offer
  • Group health coverage (medical, dental, & vision)
  • Employee Assistance Programs
  • Pre-tax spending accounts
  • Pet Insurance
  • 401(k) plan
  • Company provided life insurance
  • Employee discounts
  • Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days


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