Order Support Specialist
1 month ago
As a key member of our team, the Order Support Specialist will play a critical role in ensuring the accuracy and compliance of sales orders. This position requires a high level of attention to detail, strong analytical skills, and excellent communication abilities.
Key Responsibilities- Review and audit sales contracts for accuracy, profitability, and compliance
- Coordinate pricing requests with the sales team to ensure efficient order processing
- Research order components and review sales promotions to assess their impact
- Ensure adherence to standard policies and procedures for all sales orders
- Provide support in resolving lease-related concerns
- Partner with Contracts, Sales, and Corp Leasing to review lease rates
- Identify problematic areas and make recommendations for correction
- Conduct thorough training for new sales reps and managers on paperwork completion
- Provide administrative support to marketplace operations within your region
- Develop, maintain, and generate queries, reports, and correspondence
- Respond to sales order inquiries from staff, vendors, and customers
- Initiate appropriate actions to resolve sales order issues
- Deliver guidance to new hires and colleagues on contract/documentation best practices
- High School Diploma or GED
- Five or more (5+) years of expertise in lease transactions, contract support, billing, and pricing
- Experience with ERP or CRM systems
- Bachelor's degree in accounting or finance (Preferred)
- Versed in account maintenance, customer service, and sales support
- Experience with completing journal entries, reconciliation, and accounting
- Basic math skills and a history of meeting deadlines
- Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint
- Available and willing to work overtime if needed and capable of occasional travel
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- Pet Insurance
- 401(k) plan
- Company provided life insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
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