Reservations Coordinator
2 weeks ago
At Think Hospitality, we are seeking a highly skilled and customer-focused Reservations Agent to join our team.
Job Summary:
The Reservations Agent will be responsible for handling guest reservations, inquiries, and requests in a timely and efficient manner. This role requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities:
- Process guest reservations and updates in a timely manner
- Respond to guest inquiries and requests in a friendly and courteous manner
- Provide accurate information regarding availability, rates, and other requested information
- Assist other departments with reservation-related questions and requests
- Update guest profiles and flags guests with special inquiries or needs
- Prepare reports as required
- Assist with PBX duties as needed
Requirements:
- Excellent communication, interpersonal, and organizational skills
- Ability to carry 10 lbs
- Commitment to superior customer service and excellent customer service skills
- Consistent record of meeting sales, customer service, and operations objectives
- Proven ability to influence a team and achieve results
- Flexibility and creative problem-solving ability
- Strong initiative and self-motivation
- Fluency in job-related English both verbal and non-verbal
- Ability to handle pressure and work in a fast-paced environment
- Excellent management and leadership skills
- Ability to work days, evenings, and weekends as necessary
What We Offer:
At Think Hospitality, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, please submit your application.
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