Reservations Coordinator

2 weeks ago


Miami Beach, Florida, United States Think Hospitality Full time
Job Title: Reservations Agent

At Think Hospitality, we are seeking a highly skilled and customer-focused Reservations Agent to join our team.

Job Summary:

The Reservations Agent will be responsible for handling guest reservations, inquiries, and requests in a timely and efficient manner. This role requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

  • Process guest reservations and updates in a timely manner
  • Respond to guest inquiries and requests in a friendly and courteous manner
  • Provide accurate information regarding availability, rates, and other requested information
  • Assist other departments with reservation-related questions and requests
  • Update guest profiles and flags guests with special inquiries or needs
  • Prepare reports as required
  • Assist with PBX duties as needed

Requirements:

  • Excellent communication, interpersonal, and organizational skills
  • Ability to carry 10 lbs
  • Commitment to superior customer service and excellent customer service skills
  • Consistent record of meeting sales, customer service, and operations objectives
  • Proven ability to influence a team and achieve results
  • Flexibility and creative problem-solving ability
  • Strong initiative and self-motivation
  • Fluency in job-related English both verbal and non-verbal
  • Ability to handle pressure and work in a fast-paced environment
  • Excellent management and leadership skills
  • Ability to work days, evenings, and weekends as necessary

What We Offer:

At Think Hospitality, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, please submit your application.



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