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Guest Services Coordinator

2 months ago

Minneapolis, Minnesota, United States StepStone Hospitality Inc. Full time
Job Overview

As a Guest Services Coordinator at StepStone Hospitality Inc., you will play a crucial role in ensuring a seamless experience for our guests. Your responsibilities will encompass a variety of tasks aimed at providing exceptional service and maintaining the operational flow of the front desk.

Key Responsibilities:
  • Guest Registration: Efficiently register guests and allocate rooms according to their preferences.
  • Room Access: Provide guests with room keys and detailed instructions, ensuring a smooth check-in process.
  • Communication Management: Organize and monitor incoming correspondence, including mail and messages.
  • Information Dissemination: Respond to guest inquiries regarding hotel amenities, local attractions, and travel assistance.
  • Room Availability Tracking: Maintain accurate records of room occupancy and pricing.
  • Billing Operations: Calculate guest bills, process payments, and provide change as necessary.
  • Reservation Management: Handle bookings, confirmations, and cancellations through various communication channels.
  • Charge Posting: Record charges for services rendered, ensuring accuracy in guest billing.
  • Guest Assistance: Arrange transportation and entertainment options for guests as requested.
  • Valuables Security: Safeguard guest valuables in the hotel’s safe deposit facilities.
  • Office Software Proficiency: Utilize various office applications effectively to enhance operational efficiency.
  • Shift Knowledge: Demonstrate comprehensive knowledge of all shift responsibilities, including night audit procedures.
Qualifications:
  • Ability to thrive in high-pressure environments and adapt to changing circumstances.
  • Commitment to personal and professional development.
  • Exhibit professionalism in conduct and appearance, setting a standard for peers.
  • Understanding and communication of the StepStone Mission and Core Values.
  • Clear and effective communication skills, both verbal and written.
  • Active listening skills to ensure guest needs are met.
  • Timely communication of company information and issues to relevant parties.
  • Conflict resolution skills, maintaining respect for colleagues.
  • Physical capability to lift a minimum of 20 pounds and perform various physical tasks.
  • Ability to work flexible hours, including mornings, evenings, weekends, and holidays.
  • Willingness to undertake additional responsibilities as assigned.

StepStone Hospitality Inc. is an equal opportunity employer.