Team Leader for Micro-Mobility Operations
2 weeks ago
Company Insight
At Veo, we are pioneering the future of urban mobility through our innovative dockless bike, e-bike, and e-scooter systems. Our diverse fleet includes fat-tire bikes, cargo bikes, and ADA-compliant options, making us a unique player in the shared mobility sector. We design and manufacture our own vehicles and technology, striving to provide eco-friendly transportation solutions for communities. Our mission is to deliver an exceptional blend of multi-modal sharing technology and outstanding customer service, allowing users to experience joy in their daily commutes. We seek talented individuals eager to tackle exciting challenges and drive solutions.
Position Summary
As the Shift Lead at Veo, you will be instrumental in steering our cutting-edge dockless micro-mobility initiative. Your role will encompass leading the team, ensuring smooth daily operations, and addressing customer service inquiries. The ideal candidate will possess a proactive mindset and outstanding customer service abilities.
Key Responsibilities:
- Conduct field operations: battery swaps, vehicle rebalancing, and responding to on-demand requests for scooter retrieval.
- Resolve customer complaints received via email or support platforms by either addressing the issue directly or escalating it to a field technician.
- Onboard and train new technicians on shift priorities, standard operating procedures for shift transitions, and company systems (maintenance, WIW, TechApp).
- Maintain an organized warehouse environment that meets operational standards.
- Ensure proper cycling of batteries and correct positioning of vehicles.
- Assist with additional tasks as directed by the Operations Manager.
Qualifications & Skills:
- Previous experience in a leadership or mentorship role.
- Flexibility to work various shifts, including evenings and weekends.
- Strong communication skills and meticulous attention to detail.
- Genuine interest in dockless scooter sharing and sustainable transportation solutions.
- Physical capability to lift scooters weighing up to 60 lbs without assistance.
Compensation: The expected salary range for this position is $22—$25 USD.
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