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**Assistant Store Leader**, Madewell

2 months ago

Berkeley, California, United States Madewell (Fairtrade Line) Full time

**Job Summary**

As an Assistant Store Leader, you will be a key member of the leadership team at Madewell (Fairtrade Line). You will be responsible for supporting a profitable business by creating genuine connections with customers, fostering customer loyalty, and driving strong community engagement. You will provide in-the-moment feedback and coaching to team members to help them contribute at their highest potential. You will partner with your leadership team to make adjustments when needed to drive the business forward and step in on tasks when necessary.

**Key Responsibilities**

• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.

• Observe sales floor performance and assist team members as needed to make a connection or sale.

• Lead product knowledge sessions to enhance team members' understanding of our products and fuel a style obsession.

• Help team members make the most of each customer interaction by sharing specific actions to improve outcomes.

• Ensure the team is always on track to meet their goals and exceed customer expectations.

• Own the sales floor and ensure that the right team members are in the right place at the right time.

• Be ready to step in for another leader as needed.

• Plan and execute local events that tie to the community and fuel incremental traffic and sales.

• Act in a manner that aligns with our values.

**Requirements**

• Love our brand, customers, and teams.

• Have a great fashion aesthetic and be plugged in to what's happening in the industry and community.

• Have a track record of setting and achieving goals.

• Be energized by change and able to shift gears quickly.

• Make smart decisions by actively listening, understanding data, and looking beyond the obvious.

• Have a high school diploma or equivalent combination of education and experience.

• Have 2 or more years of experience with similar scope, specialty retail preferred.

• Communicate effectively and confidently.

• Process information and operate store systems accurately.

• Be available when we are busy, including nights, weekends, and holidays.

• Be adept with technology and apps and familiar with industry-related blogs and feeds.

• Must be able to bend, reach, stretch for product, as well as lift, carry, and move at least 40 pounds.

• Must regularly move around all store areas and be accessible to customers.

**Perks**

• Competitive base pay and bonus programs.

• Flexible days and hours.

• Amazing merchandise discounts.

• 24/7 free confidential help with a variety of personal and work concerns.

• Personal and professional development.

• Giving back: volunteer program, disaster relief funds, charitable matching donations.

• Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit.

• Time Away: paid time off, holidays, parental leave, disability leave, bereavement.

• 401(k) plan with company matching contributions.

**Equal Opportunity Employer**

Madewell (Fairtrade Line) is committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability, or any other basis protected under applicable law.