Retail Operations Leader

2 weeks ago

Topeka, Kansas, United States Community Choice Financial Family of Brands Full time

Position Overview:

As a Retail Operations Leader, you will utilize your managerial expertise to mentor, develop, and inspire your team to achieve excellence in their positions while adhering to our exceptional quality benchmarks. Reporting directly to the General Manager, you will act as their trusted partner and oversee daily store functions in their absence. Your leadership will significantly influence overall store success by exemplifying best practices in account management, marketing strategies, and regulatory compliance, all while delivering an unparalleled customer experience in a dynamic and fast-paced setting.

Key Responsibilities:

- Mentor, guide, and oversee store personnel to ensure compliance with quality standards, safety protocols, and company regulations.

- Evaluate financial transaction risks, accurately process loan and pawn applications, check cashing transactions, and ancillary services.

- Cultivate customer relationships and execute daily inbound and outbound call initiatives to drive new business, enhance store profitability, and strengthen brand loyalty.

- Uphold security measures and implement proper opening and closing protocols, including vault and cash drawer management.

- Supervise account management and recovery operations while prioritizing customer service to mitigate losses and charge-off accounts, including conducting collection calls.

- Ensure a compliant work environment by adhering to company policies and local, state, and federal regulations. Conduct store audits, generate reports, and compile financial data to maintain staff compliance.

- Oversee the internal and external appearance of the store, addressing maintenance needs and scheduling necessary services.

- Assist in managing store operations and daily activities in the absence of the General Manager.

- Adapt efficiently in a rapidly evolving environment, managing multiple tasks effectively to meet both individual and team performance objectives.

- Maintain a full-time work schedule with consistent in-person attendance, including weekends. A full-time schedule for this role typically encompasses a minimum of 40 hours per week.

*Store hours, schedules, and/or minimum hour requirements may vary based on company discretion. Consult with your recruiter for the latest hourly expectations.

Qualifications:

  • High School Diploma or equivalent is required.
  • A minimum of one year of experience in a supervisory or management role within retail, convenience, grocery, financial, or service sectors.
  • Strong verbal and written communication abilities.
  • Proficiency in operating phones, Point of Sale systems, Microsoft Office, and other relevant software.
  • Must be at least 18 years old (19 in certain regions).
  • Successful completion of a criminal background check is required (certain exemptions may apply).
  • Physical requirements include the ability to remain stationary, lift and move up to 25 pounds, navigate freely within and outside the store, and operate mechanical controls, such as a keyboard.

Preferred Skills:

  • Demonstrated leadership in a sales or customer service-focused role.
  • Experience in retail, sales, or the financial sector.
  • Bilingual proficiency in English and Spanish is advantageous and may be necessary for specific locations.

What We Offer:

Our Benefits Include:

  • A comprehensive training program for new hires.
  • Access to an extensive learning management system filled with e-learning modules and training opportunities to enhance your professional and personal growth.
  • Career advancement opportunities based on performance.
  • Multiple medical insurance options, all including free telemedicine and medical spending account (HSA/FSA) choices.
  • Traditional 401(k) and Roth 401(k) retirement plans with a generous company matching program.
  • Company-sponsored life and AD&D insurance.
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance.
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment).
  • A diverse culture and inclusive environment.
  • A relaxed, business casual dress code that accommodates jeans and sneakers.

**Benefits are subject to change without notice. Specific benefits are governed by the terms and conditions of the applicable plan documents.

About Us:

With over 25 years of dedicated service, Community Choice Financial Family of Brands is a reputable loan provider operating across multiple states, specializing in solutions to help our customers regain financial stability. Our offerings have evolved to meet the diverse needs of millions of individuals in our stores, over the phone, and as an online lender. We are committed to providing essential short-term financial services to those in need.

The information provided here is not intended to be an exhaustive list of the duties and responsibilities of the position, nor is it a comprehensive list of the skills and abilities required. The company reserves the right to revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.

Important: Community Choice Financial Family of Brands will never request banking or payment information during the interview or hiring process, nor will we conduct interviews via text message. Official email correspondence will originate from authorized domains.

Community Choice Financial Family of Brands is dedicated to fostering an inclusive workplace free from discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. We encourage candidates from all backgrounds to apply.

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