Retail Operations Manager

2 weeks ago


Topeka, Kansas, United States Haag Full time
Job Overview

Location: Topeka Stores - Topeka, KS

Position Type: Full Time

About Us:
Join a dedicated team at Haag Oil, where you can develop lasting relationships, enhance your professional skills, and embark on a journey towards achieving your career aspirations. Become part of an organization that values your ambition and drive for success.

Reporting Structure:
  • Area Manager
  • Operations Manager

Qualifications:
  • High school diploma or equivalent (Required)
  • Authorization to work in the U.S. (Required)

Key Responsibilities:

Customer Engagement:
  • Ensure exceptional customer service by fostering a welcoming environment, greeting each customer, and maintaining high standards of service.
  • Encourage and uphold quality service among staff through effective training and by serving as a positive role model.
  • Maintain a customer satisfaction score of 90% or higher based on evaluations.

Operational Excellence:
  • Adhere to merchandising standards and ensure product displays are appealing and well-organized.
  • Manage inventory levels effectively, ensuring shelves are stocked and labeled correctly.
  • Conduct regular audits of inventory and store performance.
  • Monitor expenses, payroll, and inventory shrinkage on a daily basis.
  • Complete necessary paperwork and payroll procedures accurately and promptly.

Leadership and Development:
  • Oversee the training and development of team members, ensuring timely completion of training documentation.
  • Conduct performance evaluations and provide constructive feedback to team members.
  • Foster a positive and inclusive work environment, free from discrimination and harassment.

Skills Required:
  • Strong communication skills, both verbal and written.
  • Ability to perform basic mathematical calculations.
  • Experience in a retail setting with a focus on team building and motivation.

Physical Requirements:
  • Ability to stand for extended periods and lift up to 50 pounds.
  • Capable of performing tasks that require climbing, bending, and accessing various areas of the store.

Benefits:
  • 401(k) matching
  • Health insurance
  • Paid time off

Ideal Candidate:
  • Enjoys working with people and values teamwork.
  • Adapts well to changing situations and challenges.
  • Is motivated by achieving goals and overcoming obstacles.


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