Retail Operations Manager
2 weeks ago
Location: Topeka Stores - Topeka, KS
Position Type: Full Time
About Us:
Join a dedicated team at Haag Oil, where you can develop lasting relationships, enhance your professional skills, and embark on a journey towards achieving your career aspirations. Become part of an organization that values your ambition and drive for success.
Reporting Structure:
- Area Manager
- Operations Manager
Qualifications:
- High school diploma or equivalent (Required)
- Authorization to work in the U.S. (Required)
Key Responsibilities:
Customer Engagement:
- Ensure exceptional customer service by fostering a welcoming environment, greeting each customer, and maintaining high standards of service.
- Encourage and uphold quality service among staff through effective training and by serving as a positive role model.
- Maintain a customer satisfaction score of 90% or higher based on evaluations.
Operational Excellence:
- Adhere to merchandising standards and ensure product displays are appealing and well-organized.
- Manage inventory levels effectively, ensuring shelves are stocked and labeled correctly.
- Conduct regular audits of inventory and store performance.
- Monitor expenses, payroll, and inventory shrinkage on a daily basis.
- Complete necessary paperwork and payroll procedures accurately and promptly.
Leadership and Development:
- Oversee the training and development of team members, ensuring timely completion of training documentation.
- Conduct performance evaluations and provide constructive feedback to team members.
- Foster a positive and inclusive work environment, free from discrimination and harassment.
Skills Required:
- Strong communication skills, both verbal and written.
- Ability to perform basic mathematical calculations.
- Experience in a retail setting with a focus on team building and motivation.
Physical Requirements:
- Ability to stand for extended periods and lift up to 50 pounds.
- Capable of performing tasks that require climbing, bending, and accessing various areas of the store.
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Ideal Candidate:
- Enjoys working with people and values teamwork.
- Adapts well to changing situations and challenges.
- Is motivated by achieving goals and overcoming obstacles.
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