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Mobile Retail Operations Manager
2 months ago
The Mobile Retail Operations Manager plays a crucial role in overseeing all aspects of store management. This includes leading a dedicated team of sales and support personnel with the primary goal of enhancing sales of Cox Services while ensuring operational efficiency for optimal profitability.
Key Responsibilities
- Actively monitor store performance metrics, including revenue, operational goals, customer satisfaction, inventory levels, and shrinkage.
- Conduct thorough assessments of local market competitors, analyzing their product offerings and pricing strategies to maintain a competitive edge.
- This role is ideal for individuals with a strong sales orientation and an entrepreneurial mindset.
What You Will Do
- Recruit, train, and develop store personnel while implementing disciplinary measures as necessary.
- Establish performance benchmarks for both the team and individual contributors.
- Facilitate weekly sales meetings to align sales associates with corporate strategies and product initiatives.
- Manage store revenue, operational targets, and customer satisfaction metrics.
- Monitor shrinkage at the store level, perform exception analyses, and take appropriate actions.
- Evaluate local competitive offerings and pricing trends, escalating any discrepancies to management.
- Develop labor plans in accordance with corporate guidelines, seasonal trends, and expected customer demand.
- Oversee daily cash management and accounts payable processes.
- Collaborate with corporate teams to identify traffic patterns to ensure inventory alignment.
- Supervise store inventory and sales floor organization to comply with corporate design standards.
- Maintain up-to-date knowledge through ongoing training opportunities.
- Perform additional duties as required.
Benefits
At Cox, we offer a competitive benefits package that includes:
- A robust compensation structure, including a base salary and performance incentives.
- Comprehensive healthcare coverage from day one, including medical, dental, and vision insurance.
- A generous 401(k) plan with company matching.
- Paid time off, including vacation, holidays, and wellness days.
- Opportunities for professional growth and development, including mentorship programs and educational assistance.
Who You Are
Minimum Qualifications:
- High School Diploma/GED with at least 5 years of relevant experience, or a combination of education and experience in a related field.
Preferred Qualifications:
- Bachelor's degree in business or a related discipline.
- Prior experience in retail management with supervisory responsibilities.
- Experience in selling wireless or mobile products is highly desirable.
- Flexibility to work varied hours, including evenings, weekends, and holidays.
- Willingness to travel as needed.
About Cox Communications
Cox Communications is the largest privately held telecommunications company in the United States, serving millions of homes and businesses. We pride ourselves on our commitment to our employees and the communities we serve. Our culture values your contributions and experiences, fostering an inclusive environment where everyone can thrive.
