Customer Service Liaison

6 days ago


Novi, Michigan, United States Star Cutter Company Full time
About the Role

Star Cutter Company is a family-owned, globally recognized, manufacturer of custom round tools and hobs. We are seeking a Customer Service Representative to support our sales department, ensuring our customer needs are met.

Key Responsibilities
  • Customer Engagement: Engage with current and potential customers to meet their needs professionally and graciously, using a variety of communication methods.
  • Problem Solving: Problem-solve customer concerns in a timely manner, meeting company expectations and ensuring customer satisfaction.
  • Collaboration: Collaborate with manufacturing and other key areas within the organization to ensure customer expectations are met within manufacturing capabilities.
  • Research and Communication: Lead research into order status inquiries, including inventory, lead times, expedited orders, samples, and pricing requests, and communicate information to customers.
  • Customer Experience: Collaborate with Sales to ensure the highest customer satisfaction is maintained.
Requirements
  • Experience: One to two years of customer service experience in manufacturing.
  • Communication Skills: Excellent communication skills (verbal, written, and listening skills).
  • Technical Skills: Experience with ERP systems preferred, working knowledge of MS Office products, and strong Microsoft Office skills, particularly PowerPoint.
  • Education: Associate degree preferred.
  • Professionalism: High level of professionalism, unwavering confidentiality, and ability to manage multiple priorities while remaining organized and mindful of deadlines.
  • Travel: Ability to travel occasionally.
About the Company

Star Cutter Company is a family-owned business with a deep culture founded on teamwork, respect, and integrity. We offer a competitive compensation program, comprehensive medical, dental, and vision health insurance, company-paid life insurance, short- and long-term disability, and a matched 401(k) savings program.

We are committed to the growth and development of our employees and offer educational assistance to further their careers. If you are looking for a company that values its employees and offers opportunities for growth and development, we encourage you to apply.



  • Novi, Michigan, United States Star Cutter Company Full time

    **About Us**Star Cutter Company is a family-owned, globally recognized manufacturer of custom round tools and hobs. We are a company guided by core values that prioritize our employees, offering great pay and benefits, and a deep culture founded on teamwork, respect, and integrity.**Job Summary**We are seeking a Customer Service Liaison to support our sales...


  • Novi, Michigan, United States Star Cutter Company Full time

    About the RoleStar Cutter Company is a family-owned, globally recognized, manufacturer of custom round tools and hobs. We are seeking a Customer Service Representative to support our sales department, ensuring our customer needs are met.Key ResponsibilitiesCustomer Engagement: Engage with current and potential customers to meet their needs professionally and...


  • Novi, Michigan, United States GOODWILL INDUSTRIES OF GREATER DETROIT & SUBSIDIARIES Full time

    Position OverviewThe role of the Employer Services Liaison is to effectively coordinate and deliver a variety of employer-focused programs and services available through our workforce development initiatives. This position serves as a crucial link for employer-related engagements, ensuring that their workforce needs are thoroughly understood and...


  • Novi, Michigan, United States PTSolutions Full time

    Job DescriptionPTSolutions, a leading industrial tools distributor, is seeking a skilled Customer Service Representative to join our team. As a liaison between external and internal parties, you will provide product information, answer questions, and resolve issues with accuracy and efficiency.Key Responsibilities:Process customer orders, changes, and...


  • Novi, Michigan, United States Chick-fil-A Full time

    Exciting Opportunity at Chick-fil-AWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.About Us:We are a leader in the quick-service restaurant...


  • Novi, Michigan, United States Quality Choice | CDMA Full time

    Job Description**About Quality Choice | CDMA**We are a privately held wholesaler with a rich history, providing high-quality health, beauty, and wellness products to our customers. Our mission is to deliver exceptional customer support and help our customers grow their businesses.Job SummaryWe are seeking a highly motivated and customer-focused individual to...


  • Novi, Michigan, United States The Sherwin-Williams Company Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key ResponsibilitiesProvide...


  • Novi, Michigan, United States Malinda Mims - State Farm Agent Full time

    About Our AgencyMalinda Mims - State Farm Agent is a dynamic and fast-paced insurance agency located in the heart of our community. We are dedicated to providing exceptional customer service and helping our clients manage the risks of everyday life.Job SummaryWe are seeking a highly motivated and customer-focused Receptionist to join our team. As a...


  • Novi, Michigan, United States Bob's Discount Furniture Full time

    Position OverviewAs a Customer Service Specialist at Bob's Discount Furniture, you will play a crucial role in ensuring customer satisfaction and enhancing the overall shopping experience.Key ResponsibilitiesOrder Management: Accurately input customer orders into our system, ensuring completeness and precision.Payment Processing: Handle payments and direct...


  • Novi, Michigan, United States Lands' End Full time

    Job Summary:The Sales Associate position at Lands' End is a dynamic role that requires a professional and courteous approach to customer service. As a key member of our team, you will be responsible for providing exceptional service to customers, utilizing consultative selling practices to identify customer needs, and maintaining store and visual brand...


  • Novi, Michigan, United States Hungry Howie's Pizza Full time

    Job Summary:Hungry Howie's Pizza is seeking a reliable and customer-focused Delivery Driver to join our team. As a Delivery Driver, you will be responsible for delivering our delicious Flavored Crust pizzas to customers in a timely and efficient manner.Key Responsibilities:Deliver pizzas to customers in a safe and timely mannerProvide excellent customer...


  • Novi, Michigan, United States Bridgestone Americas Full time

    Job SummaryAn exciting opportunity has arisen for a highly motivated and customer-focused individual to join our team as a Retail Salesperson at Bridgestone Americas. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.Key ResponsibilitiesProvide outstanding customer service...


  • Novi, Michigan, United States Planet Fitness Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring an outstanding experience at our facilities.Key...


  • Novi, Michigan, United States Joann Full time

    Job SummaryThe Customer Service Manager is responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their happy place. This role drives sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Customer Service Manager will also assist the Store...


  • Novi, Michigan, United States Chick-fil-A Full time

    About UsChick-fil-A is a faith-based, individually owned and operated company that has been recognized as one of the fastest-growing quick-service restaurants in the country. We are committed to providing exceptional customer service and hospitality to our guests.Job SummaryWe are seeking a highly motivated and team-oriented individual to join our team as a...


  • Novi, Michigan, United States Planet Fitness Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring an outstanding "Judgement Free" experience.Key...


  • Novi, Michigan, United States Rockler Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, assisting customers with their woodworking needs, and maintaining a clean and organized store environment.Key...


  • Novi, Michigan, United States Kistler Instrument Corp. Full time

    Job OverviewPosition Summary:As a key member of the Service team, the Service Coordinator plays a crucial role in managing service requests and ensuring top-notch customer satisfaction. This position involves meticulous coordination of service orders, fostering effective communication with customers, and collaborating with various departments to resolve...


  • Novi, Michigan, United States Great Lakes Ace Hardware Full time

    Position OverviewThis role is integral to our team, focusing on delivering exceptional customer service, driving sales, and managing product displays while supporting the overall management of the store.Key Responsibilities1. Welcome and assist customers, addressing inquiries about products and guiding them through their shopping experience using effective...


  • Novi, Michigan, United States Aston Carter Full time

    Position Title:Client Support SpecialistImmediate Hiring:This role requires flexibility to work Monday through Friday, from 8:00 AM to 5:00 PM.Location Requirement:This is an onsite position, and candidates must be local or willing to commute.Essential Qualifications:Minimum of 2 years of experience with SAP systems.Strong proficiency in Microsoft Excel,...