Customer Service Liaison
6 days ago
Star Cutter Company is a family-owned, globally recognized, manufacturer of custom round tools and hobs. We are seeking a Customer Service Representative to support our sales department, ensuring our customer needs are met.
Key Responsibilities- Customer Engagement: Engage with current and potential customers to meet their needs professionally and graciously, using a variety of communication methods.
- Problem Solving: Problem-solve customer concerns in a timely manner, meeting company expectations and ensuring customer satisfaction.
- Collaboration: Collaborate with manufacturing and other key areas within the organization to ensure customer expectations are met within manufacturing capabilities.
- Research and Communication: Lead research into order status inquiries, including inventory, lead times, expedited orders, samples, and pricing requests, and communicate information to customers.
- Customer Experience: Collaborate with Sales to ensure the highest customer satisfaction is maintained.
- Experience: One to two years of customer service experience in manufacturing.
- Communication Skills: Excellent communication skills (verbal, written, and listening skills).
- Technical Skills: Experience with ERP systems preferred, working knowledge of MS Office products, and strong Microsoft Office skills, particularly PowerPoint.
- Education: Associate degree preferred.
- Professionalism: High level of professionalism, unwavering confidentiality, and ability to manage multiple priorities while remaining organized and mindful of deadlines.
- Travel: Ability to travel occasionally.
Star Cutter Company is a family-owned business with a deep culture founded on teamwork, respect, and integrity. We offer a competitive compensation program, comprehensive medical, dental, and vision health insurance, company-paid life insurance, short- and long-term disability, and a matched 401(k) savings program.
We are committed to the growth and development of our employees and offer educational assistance to further their careers. If you are looking for a company that values its employees and offers opportunities for growth and development, we encourage you to apply.
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