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Customer Support Coordinator

2 months ago

Novi, Michigan, United States Aston Carter Full time

Position Title:

Client Support Specialist

Immediate Hiring:

This role requires flexibility to work Monday through Friday, from 8:00 AM to 5:00 PM.

Location Requirement:

This is an onsite position, and candidates must be local or willing to commute.

Essential Qualifications:

  • Minimum of 2 years of experience with SAP systems.
  • Strong proficiency in Microsoft Excel, including experience with VLOOKUP and Pivot Tables for over 2 years.
  • At least 2 years of experience in a sales or administrative support role.

Role Overview:

The Client Support Specialist will provide vital administrative assistance to the VP of Finance and act as the primary liaison for customer inquiries unrelated to products, such as order statuses, quotations, and payment issues. Key responsibilities include:

  • Monitoring customer portals for quotation and purchase order activities.
  • Completing vendor documentation and managing the return-to-stock procedures.
  • Generating and updating the Daily Bookings Report (BDBR) and implementing necessary adjustments.
  • Following up on credit card transactions, delivery delays, and other payment-related matters.
  • Ensuring the accuracy of customer quotations regarding pricing, terms, and delivery addresses.
  • Transforming quotes into orders and generating invoices with a high degree of accuracy.
  • Updating customers on the status of their orders and any changes to purchase orders.
  • Assisting both Inside and Outside Sales Representatives in maintaining the C4C database.
  • Providing data and insights to Sales Engineers and Managers as required.

About Aston Carter:

Aston Carter specializes in delivering exceptional corporate talent solutions to a diverse clientele worldwide. Our expertise spans across accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative fields. We leverage our extensive recruiting experience and vast network to meet the dynamic needs of our clients and talent community with agility and excellence. With a presence in multiple regions, Aston Carter proudly serves numerous Fortune 500 companies and has been recognized as a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion:

At Aston Carter, we believe that diversity and inclusion are fundamental to the success and equity of our workforce. Our commitment to DE&I is reflected in:

  • Recruiting a diverse talent pool.
  • Fostering an inclusive workplace through ongoing self-assessment.
  • Creating a culture of care, engagement, and recognition with measurable outcomes.
  • Providing growth opportunities for all employees.

The company is an equal opportunity employer and welcomes applications from all individuals without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.