Customer Service Liaison
5 days ago
**About Us**
Star Cutter Company is a family-owned, globally recognized manufacturer of custom round tools and hobs. We are a company guided by core values that prioritize our employees, offering great pay and benefits, and a deep culture founded on teamwork, respect, and integrity.
**Job Summary**
We are seeking a Customer Service Liaison to support our sales department, ensuring our customer needs are met. The ideal candidate will be looking for a company that values its employees, offers great pay and benefits, and has a deep culture founded on teamwork, respect, and integrity.
**Key Responsibilities**
As a Customer Service Liaison, you will be responsible for:
- Engaging with current and potential customers to meet their needs professionally and graciously.
- Problem-solving customer concerns in a timely manner, meeting company expectations and ensuring customer satisfaction.
- Collaborating with manufacturing and other key areas within the organization to ensure customer expectations are met within manufacturing capabilities.
- Leading research into order status inquiries, including inventory, lead times, expedited orders, samples, and pricing requests, and communicating information to the customer.
- Collaborating with Sales to ensure the highest customer satisfaction is maintained.
**Requirements**
To be successful in this role, you will need:
- One to two years of customer service experience in manufacturing.
- Excellent communication skills (verbal, written, and listening skills).
- Experience with ERP systems preferred.
- Working knowledge of MS Office products.
- Associate degree preferred.
- Strong Microsoft Office skills, particularly PowerPoint.
- A high level of professionalism and unwavering confidentiality.
- The ability to manage multiple priorities while remaining organized and mindful of deadlines.
- Strong problem-solving skills.
- The ability to travel occasionally.
**What We Offer**
We offer a competitive compensation program, including a performance-based bonus. We also provide comprehensive medical, dental, and vision health insurance within 30 days, company-paid life insurance, short- and long-term disability, and a matched 401(k) savings program. Additionally, we offer educational assistance covering college programs, skilled trades, or other interests to further your career.
**How to Apply**
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, please submit your resume for consideration.
-
Customer Service Liaison
5 days ago
Novi, Michigan, United States Star Cutter Company Full timeAbout the RoleStar Cutter Company is a family-owned, globally recognized, manufacturer of custom round tools and hobs. We are seeking a Customer Service Representative to support our sales department, ensuring our customer needs are met.Key ResponsibilitiesCustomer Engagement: Engage with current and potential customers to meet their needs professionally and...
-
Customer Service Liaison
1 week ago
Novi, Michigan, United States Star Cutter Company Full timeAbout the RoleStar Cutter Company is a family-owned, globally recognized, manufacturer of custom round tools and hobs. We are seeking a Customer Service Representative to support our sales department, ensuring our customer needs are met.Key ResponsibilitiesCustomer Engagement: Engage with current and potential customers to meet their needs professionally and...
-
Employer Services Liaison
2 weeks ago
Novi, Michigan, United States GOODWILL INDUSTRIES OF GREATER DETROIT & SUBSIDIARIES Full timePosition OverviewThe role of the Employer Services Liaison is to effectively coordinate and deliver a variety of employer-focused programs and services available through our workforce development initiatives. This position serves as a crucial link for employer-related engagements, ensuring that their workforce needs are thoroughly understood and...
-
Customer Service Representative
5 days ago
Novi, Michigan, United States PTSolutions Full timeJob DescriptionPTSolutions, a leading industrial tools distributor, is seeking a skilled Customer Service Representative to join our team. As a liaison between external and internal parties, you will provide product information, answer questions, and resolve issues with accuracy and efficiency.Key Responsibilities:Process customer orders, changes, and...
-
Customer Service Representative
1 week ago
Novi, Michigan, United States Chick-fil-A Full timeExciting Opportunity at Chick-fil-AWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.About Us:We are a leader in the quick-service restaurant...
-
Customer Service Representative
5 days ago
Novi, Michigan, United States Quality Choice | CDMA Full timeJob Description**About Quality Choice | CDMA**We are a privately held wholesaler with a rich history, providing high-quality health, beauty, and wellness products to our customers. Our mission is to deliver exceptional customer support and help our customers grow their businesses.Job SummaryWe are seeking a highly motivated and customer-focused individual to...
-
Customer Service Representative
5 days ago
Novi, Michigan, United States The Sherwin-Williams Company Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key ResponsibilitiesProvide...
-
Customer Service Representative
5 days ago
Novi, Michigan, United States Malinda Mims - State Farm Agent Full timeAbout Our AgencyMalinda Mims - State Farm Agent is a dynamic and fast-paced insurance agency located in the heart of our community. We are dedicated to providing exceptional customer service and helping our clients manage the risks of everyday life.Job SummaryWe are seeking a highly motivated and customer-focused Receptionist to join our team. As a...
-
Customer Service Specialist
2 weeks ago
Novi, Michigan, United States Bob's Discount Furniture Full timePosition OverviewAs a Customer Service Specialist at Bob's Discount Furniture, you will play a crucial role in ensuring customer satisfaction and enhancing the overall shopping experience.Key ResponsibilitiesOrder Management: Accurately input customer orders into our system, ensuring completeness and precision.Payment Processing: Handle payments and direct...
-
Customer Service Specialist
1 week ago
Novi, Michigan, United States Lands' End Full timeJob Summary:The Sales Associate position at Lands' End is a dynamic role that requires a professional and courteous approach to customer service. As a key member of our team, you will be responsible for providing exceptional service to customers, utilizing consultative selling practices to identify customer needs, and maintaining store and visual brand...
-
Customer Service Driver
7 days ago
Novi, Michigan, United States Hungry Howie's Pizza Full timeJob Summary:Hungry Howie's Pizza is seeking a reliable and customer-focused Delivery Driver to join our team. As a Delivery Driver, you will be responsible for delivering our delicious Flavored Crust pizzas to customers in a timely and efficient manner.Key Responsibilities:Deliver pizzas to customers in a safe and timely mannerProvide excellent customer...
-
Customer Service Ambassador
23 hours ago
Novi, Michigan, United States Planet Fitness Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming experience in our Judgement Free Zone.Key ResponsibilitiesMember...
-
Customer Service Representative
3 days ago
Novi, Michigan, United States Bridgestone Americas Full timeJob SummaryAn exciting opportunity has arisen for a highly motivated and customer-focused individual to join our team as a Retail Salesperson at Bridgestone Americas. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.Key ResponsibilitiesProvide outstanding customer service...
-
Customer Service Ambassador
7 days ago
Novi, Michigan, United States Planet Fitness Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring an outstanding experience at our facilities.Key...
-
Customer Service Manager
3 days ago
Novi, Michigan, United States Joann Full timeJob SummaryThe Customer Service Manager is responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their happy place. This role drives sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Customer Service Manager will also assist the Store...
-
Customer Service Representative
7 days ago
Novi, Michigan, United States Chick-fil-A Full timeAbout UsChick-fil-A is a faith-based, individually owned and operated company that has been recognized as one of the fastest-growing quick-service restaurants in the country. We are committed to providing exceptional customer service and hospitality to our guests.Job SummaryWe are seeking a highly motivated and team-oriented individual to join our team as a...
-
Customer Service Ambassador
1 week ago
Novi, Michigan, United States Planet Fitness Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring an outstanding "Judgement Free" experience.Key...
-
Woodworking Customer Service Representative
1 week ago
Novi, Michigan, United States Rockler Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, assisting customers with their woodworking needs, and maintaining a clean and organized store environment.Key...
-
Customer Service Order Specialist
2 weeks ago
Novi, Michigan, United States Kistler Instrument Corp. Full timeJob OverviewPosition Summary:As a key member of the Service team, the Service Coordinator plays a crucial role in managing service requests and ensuring top-notch customer satisfaction. This position involves meticulous coordination of service orders, fostering effective communication with customers, and collaborating with various departments to resolve...
-
Customer Service Sales Associate
2 weeks ago
Novi, Michigan, United States Great Lakes Ace Hardware Full timePosition OverviewThis role is integral to our team, focusing on delivering exceptional customer service, driving sales, and managing product displays while supporting the overall management of the store.Key Responsibilities1. Welcome and assist customers, addressing inquiries about products and guiding them through their shopping experience using effective...