Customer Service Representative

3 days ago


Novi, Michigan, United States Bridgestone Americas Full time
Job Summary

An exciting opportunity has arisen for a highly motivated and customer-focused individual to join our team as a Retail Salesperson at Bridgestone Americas. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.

Key Responsibilities
  • Provide outstanding customer service and sales support to customers in person and over the phone.
  • Use effective communication skills to explain warranty options, establish time commitments between technicians and customers, and promote products and services.
  • Assist customers with sales and complaints to ensure customer retention and loyalty.
  • Problem solve and resolve customer complaints in a timely and professional manner.
  • Maintain a valid automobile driver's license and be able to drive company vehicles.
  • Complete and maintain all required Firestone Complete Auto Care store education courses and modules.
Requirements
  • High School Diploma or equivalent.
  • 2 years of consumer retail sales experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Valid automobile driver's license.
Benefits
  • Paid vacation and holidays.
  • On-the-job training and company-funded ASE certifications.
  • Tuition reimbursement program.
  • 401(k) match.
  • Vision and dental coverage.
  • On-demand pay program available.
Our Values
  • Professional Development: We offer resources to help you grow and develop in your career.
  • Community and Involvement: We work with local communities and give back where we can.
  • Integrity and Teamwork: We value a family-like mentality and drive to do things right.

Bridgestone Americas is an Equal Employment Opportunity / Affirmative Action employer. We consider all individuals for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.



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