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Customer Service Specialist

2 months ago

Novi, Michigan, United States Lands' End Full time

Job Summary:

The Sales Associate position at Lands' End is a dynamic role that requires a professional and courteous approach to customer service. As a key member of our team, you will be responsible for providing exceptional service to customers, utilizing consultative selling practices to identify customer needs, and maintaining store and visual brand standards.

Key Responsibilities:

  • Utilize advanced selling skills to identify customer needs and provide solutions
  • Deliver high-quality customer service, greeting customers courteously and adjusting attention based on store traffic
  • Process transactions efficiently and maintain knowledge of Lands' End products and services
  • Participate in promotional activities, stock replenishment, and uphold visual brand standards

Requirements:

  • Excellent selling skills and ability to work in a fast-paced environment
  • Effective communication with customers and colleagues
  • Ability to receive and act on feedback
  • Flexible, adaptable, and willing to work varied hours
  • Knowledge of Lands' End merchandise and retail experience preferred
  • Ability to stand for long periods and lift up to 40 pounds

Preferred Qualifications:

  • Entrepreneurial spirit and goal completion skills
  • Flexibility and ability to make an impact

Equal Opportunity Employer:

Lands' End is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.