Customer Service Branch Coordinator I

2 weeks ago

Fort Worth, Texas, United States TTI Full time

Company Overview

TTI, Inc. is a premier distributor in the Aerospace & Defense sector, recognized globally for our extensive range of passive, connector, electromechanical, and discrete components.

Position Summary

The Customer Service Branch Coordinator I plays a crucial role in supporting the branch sales team by managing customer inquiries, coordinating special requests, and resolving issues effectively.

Key Responsibilities

  • Ensure customer orders are verified and expedited for accuracy, facilitating timely delivery through collaboration with the Branch Coordination team.
  • Respond to customer inquiries regarding order status via phone and email, utilizing the sales database for accurate information retrieval.
  • Coordinate the resolution of issues by liaising with Sales Representatives and customers to ensure a seamless transition from sales to shipping.
  • Assist Sales Representatives in processing customer quotes by conducting stock checks and gathering delivery information through supplier access.
  • Review and process order confirmation files to maintain data accuracy, thereby minimizing sales errors and enhancing quality.
  • Engage in the company’s Total Quality process by adhering to established policies and procedures.
  • Support Sales Representatives by returning customer calls, sending samples and sales literature, and preparing customer return authorizations and replacement orders.
  • Provide backup coverage for the Director of First Impressions by managing the switchboard during breaks.
  • Perform additional related duties as assigned.

Qualifications

  • High School Diploma or GED required; 6 months of experience in customer support or a similar role preferred, ideally within the Electronics Components industry, or an equivalent combination of education and experience.

Skills and Competencies

  • Familiarity with company product lines, services, policies, and procedures.
  • Proficient computer skills.
  • Excellent verbal and written communication abilities.
  • Strong telephone etiquette and capability to compose routine business correspondence.
  • Typing speed of at least 40 words per minute.
  • Basic knowledge of Microsoft Office applications.
  • Ability to perform basic mathematical calculations.
  • Competence in computing rates, ratios, and percentages.

This overview summarizes the primary responsibilities and requirements for this position. The company reserves the right to modify or amend these responsibilities and requirements at any time based on business needs.

Benefits

  • Comprehensive benefits package including Medical, Dental, Vision, 401(k) with matching, and Healthcare Savings Accounts.
  • Educational Assistance (Tuition Reimbursement).
  • Continuous training and opportunities for professional and personal development.
  • A commitment to community engagement through philanthropic initiatives.

TTI, Inc. is an Equal Opportunity Employer, dedicated to providing equal opportunities to all employees and applicants without regard to race, color, sex, sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans' status, genetic information, or any other characteristic protected by law.

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