Marketing Customer Service Representative

6 days ago

Fort Worth, Texas, United States Community Tissue Services Full time

**Job Summary**

Community Tissue Services is seeking a highly motivated and customer-focused Marketing Customer Service Representative to join our team. As a Marketing Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers, while also promoting our products and services.

**Key Responsibilities**

• Receive and document incoming order requests and complete data entry accurately

• Engage customers with exceptional product and service knowledge

• Prepare tissue for distribution and review orders for accuracy and completeness

• Act as a liaison between customers and distribution

• Direct customer inquiries regarding contracts or inventory to the proper departments

• Responsible for consignment and branch inventory control

• Handle and document graft returns and transfers accurately

• Represent CTS at professional meetings and assist Sales Representatives and Independent Contractors as needed

• Maintain a strong understanding of regulatory standards and ability to convey to clients

• Fulfill departmental strategies and objectives

• Perform administrative duties, including maintenance of files and manuals, implementation of standard operating procedures, tracking Employee Document Review forms, and ensuring timely completion

• Meet KPIs set by management

• Participate in individual and team projects

• Responsible for on-call/after-hour emergencies pertaining to branch and local customers ordering

• Perform other duties as assigned

**Requirements**

• High School or better

• Must be highly customer service focused, able to handle inquiries, and escalate concerns promptly as needed

• Must be able to follow directions and serve as a team member

• Must be able to report numbers accurately and monitor error control

• Must be a self-starter able to perform duties with minimal oversight

• Must meet minimum acceptable results on attention to detail assessments

• Heavy lifting required

• Must be able to meet the required physical demands with or without reasonable accommodation

**Preferred Qualifications**

• Bachelors degree preferred

• Certified Tissue Bank Specialist (CTBS) preferred

• A minimum of one year of applicable marketing experience preferred

• Strong Excel knowledge preferred

**Equal Opportunity Employer**

Community Tissue Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.

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