Banquet Service Coordinator

2 weeks ago


Fort Worth, Texas, United States Branch & Bird Full time
Job Overview

Branch & Bird is seeking a dedicated Event Captain to join our team. This role is crucial in ensuring the seamless execution of events at our venue. The ideal candidate will exhibit reliability and a strong commitment to delivering exceptional service.

Key Responsibilities:
  • Welcome and acknowledge all guests upon arrival.
  • Collaborate with the Event Manager and team for specific instructions regarding event functions and assignments.
  • Deliver menu items to guests in a timely and courteous manner, adhering to the Banquet Event Order.
  • Assist in clearing the event space post-banquet, ensuring all items are returned to storage appropriately.
  • Accurately take, enter, and serve food and beverage orders.
  • Prepare and replenish beverages, including coffee and tea, and set up condiments as needed.
  • Maintain cleanliness in the service area, including racking glassware and managing dishware.
  • Uphold cleanliness standards by practicing 'Clean as you go' techniques throughout service.
  • Maintain comprehensive knowledge of the venue layout, including table arrangements and capacity.
  • Anticipate guest needs and respond promptly to ensure satisfaction.
  • Handle guest inquiries and complaints professionally, ensuring a positive experience.
  • Reset work areas and tables according to established standards.
  • Complete additional administrative tasks as required.
  • Stay informed about scheduled activities and events.
Qualifications:
  • Prior experience in event or restaurant service is essential.
  • Minimum age requirement of 18 years.
  • High School Diploma or equivalent.
  • Valid TABC Certification and Food Handler's Certification.
  • A passion for delivering outstanding guest experiences.
  • Strong attention to detail and organizational skills.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Physical capability to lift, push, or pull up to 50 lbs.

Join us at Branch & Bird and contribute to creating memorable experiences for our guests.



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