Client Account Specialist
2 weeks ago
The role of the Account Management Adjuster is essential in overseeing client accounts to ensure precise information is maintained and favorable results are achieved. This position encompasses a variety of responsibilities including customer communication, processing of asset recoveries, and validating account information. Additionally, the role involves executing various collection and administrative duties while adhering to organizational policies and applicable regulations.
Core Responsibilities:
- Professionally handle incoming and outgoing calls, ensuring a high standard of communication
- Convey intricate information clearly and respectfully in both formal and informal interactions
- Efficiently manage email and voicemail communications
- Keep a tidy and organized work environment
- Perform general office duties such as typing and operating standard office machinery
- Conduct comprehensive research utilizing skip tracing tools and other resources to gain insights into customer accounts
- Accurately document all interactions with customers and vendors
Qualifications and Skills:
- High School diploma or equivalent G.E.D. certificate
- 3-5 years of experience in commercial collections or customer service is preferred
- Strong verbal and written communication abilities
- Excellent interpersonal skills for effective collaboration
- Capability to multitask and prioritize responsibilities efficiently
- Familiarity with industry-standard practices
- Demonstrated leadership and diplomatic skills
- Team-oriented mindset with adaptability to dynamic environments
- Proficient in computer applications and software
** Confidentiality Notice: This position may require the handling of sensitive information pertaining to the organization, clients, and colleagues. Unauthorized sharing of such information could adversely affect the company's reputation and relationships.
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Client Account Specialist
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