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Client Care Specialist
2 months ago
We are seeking an experienced Customer Service Representative to join our team at Johnson Service Group. As a key member of our client-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Provide timely and effective support to clients via phone, email, and other communication channels.
- Respond to client inquiries and resolve issues in a professional and courteous manner.
- Collaborate with internal teams to ensure seamless service delivery and meet client expectations.
- Develop and maintain strong relationships with clients to drive loyalty and retention.
- Stay up-to-date on industry trends and best practices to continuously improve service quality.
- 1-2 years of experience in a customer-facing role, preferably in a staffing or consulting services industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
- High school diploma or equivalent required; bachelor's degree preferred.
- A dynamic and supportive work environment with opportunities for growth and development.
- A competitive salary and benefits package, including medical, dental, and vision coverage.
- A comprehensive training program to ensure your success in the role.
- A collaborative and inclusive team culture that values diversity and promotes work-life balance.
