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Client Account Specialist

2 months ago

Florence, South Carolina, United States Associates Asset Recovery Full time
Position Overview

The role focuses on managing various aspects of client accounts to ensure precise information delivery and favorable results. Key tasks include liaising with clients and references, overseeing repossession processes, and validating skip trace data. Additionally, the position requires performing diverse collection and administrative duties while adhering to company standards and applicable regulations.

Primary Responsibilities:

  • Professionally handle, screen, and manage both incoming and outgoing communications
  • Clearly and respectfully convey complex information in both formal and informal contexts
  • Efficiently manage email and voicemail interactions
  • Keep a tidy and organized workspace
  • Perform general office duties such as typing and operating office machinery
  • Conduct comprehensive research utilizing skip trace tools and other resources to gain insights into customer accounts
  • Accurately document all interactions with customers and vendors

Qualifications and Skills:

  • High School diploma or G.E.D. equivalent
  • 3-5 years of experience in commercial collections or customer service is preferred
  • Strong verbal and written communication abilities
  • Excellent interpersonal skills
  • Capability to multitask and prioritize effectively
  • Familiarity with standard industry practices
  • Demonstrated leadership and diplomatic skills
  • Team-oriented mindset with adaptability to evolving environments
  • Proficient in computer applications

** Confidentiality Notice: This position may involve access to sensitive information regarding the company, clients, and colleagues. Unauthorized sharing of such information can adversely affect the company's reputation and relationships.