Customer Service Manager

7 days ago


Richmond Heights, Virginia, United States Search Masters, Inc Full time
Job Overview

Search Masters, Inc is seeking a highly skilled Customer Account Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and ensuring exceptional customer service.

Key Responsibilities
  • Develop and execute strategies to drive customer engagement and retention
  • Collaborate with cross-functional teams to identify business opportunities and develop solutions
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner
  • Monitor and analyze customer feedback to identify areas for improvement
  • Work closely with sales and marketing teams to develop and implement sales strategies
Requirements
  • Proven experience in customer-facing roles, with a strong track record of building and maintaining relationships
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Strong analytical and problem-solving skills, with the ability to identify and capitalize on business opportunities
  • Bachelor's degree in a related field, such as business or marketing
About Us

Search Masters, Inc is a leading executive search and professional placement firm, specializing in the Engineering and Manufacturing Industries. With over 40 years of experience, we have established a reputation for delivering exceptional results and building long-term relationships with our clients.



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