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Customer Service Manager

2 months ago

Richmond, Virginia, United States Public Storage Full time
Public Storage Career Opportunity

We are seeking a skilled Customer Service-Self Storage Manager to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing storage facilities, and ensuring a seamless customer experience.

Key Responsibilities:
  • Assess customer storage needs and provide personalized solutions
  • Manage storage facilities, including daily inspections and inventory management
  • Audit cash drawers and make bank deposits
  • Provide excellent customer service, including responding to customer inquiries and resolving issues
  • Work independently at multiple locations, spending time both inside and outside

Requirements:
  • Experience in customer service or sales, preferably in a retail or service-based environment
  • Valid driver's license and reliable transportation
  • Ability to lift up to 35 pounds and walk in/around facilities
  • Strong communication and problem-solving skills

About Us:

Public Storage is the self-storage industry leader, recognized as a Great Place to Work by the Great Place to Work Institute. Our employees have voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion. We offer a Total Rewards package, including medical, dental, vision, 401k with match, paid time off, sick time, and flex spending. Apply now to join our team and be a part of the self-storage industry's #1 team.