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Customer Service Center Manager
2 months ago
We are seeking a highly skilled and experienced Customer Service Center Manager to join our team at the Virginia Department of Human Resource Management. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our customer service center, ensuring that our customers receive exceptional service and support.
Key Responsibilities- Manage and coordinate the activities of our customer service team, ensuring that all customer inquiries and issues are resolved in a timely and professional manner.
- Develop and implement strategies to improve customer satisfaction and loyalty, including the development of new processes and procedures.
- Collaborate with other departments to ensure that our customer service center is aligned with the overall goals and objectives of the organization.
- Monitor and analyze customer feedback and data to identify areas for improvement and develop plans to address any issues.
- Supervise and train customer service staff, providing coaching and guidance to ensure that they have the skills and knowledge needed to provide exceptional customer service.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum 5 years of experience in customer service management, with a proven track record of success in improving customer satisfaction and loyalty.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, staff, and other stakeholders.
- Strong analytical and problem-solving skills, with the ability to analyze data and develop plans to address any issues.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Master's degree in Business Administration, Management, or a related field.
- Experience working in a government agency or non-profit organization.
- Knowledge of customer relationship management (CRM) software and other technology tools.
- Ability to speak multiple languages, including Spanish or other languages commonly spoken in the region.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
