Advanced Registration Specialist IV
2 weeks ago
Position Overview
We are seeking a highly skilled individual to fulfill the role of Specialist IV within the Office of the Registrar. This position is integral to ensuring the smooth operation of student registration processes and enhancing the overall student experience.
Institutional Background
Sam Houston State University, with a rich historical legacy, offers a vibrant community for over 21,000 students. The university is located in a serene environment that balances natural beauty with urban conveniences, providing a supportive atmosphere for both personal and professional growth.
Key Responsibilities
- Deliver advanced support via phone, email, and in-person interactions concerning student registration.
- Address complex inquiries related to the registration system with comprehensive knowledge.
- Assist students in navigating the processes of adding, dropping, and resigning from courses.
- Participate in system upgrades, troubleshoot issues, and implement changes as directed by leadership.
- Collaborate effectively with various campus departments to enhance service delivery.
- Maintain and assess data to ensure operational efficiency.
- Develop and revise internal policies and procedures to streamline operations.
- Create training materials and conduct sessions for students and staff.
- Support leadership during critical processing periods at the start and end of terms.
- Prepare and distribute official university documents and reports.
- Engage in research to facilitate the dissemination of information.
- Plan and supervise special projects as required.
Qualifications
The ideal candidate will possess a Bachelor's Degree in a relevant field along with two years of pertinent experience. Experience in higher education and specialized roles is preferred. A combination of education, experience, and training that demonstrates the necessary knowledge and abilities will also be considered.
Essential Skills
- Strong verbal and written communication abilities.
- Problem-solving skills with a focus on innovative solutions.
- Ability to analyze options for effective decision-making.
- Collaborative mindset, recognizing diverse perspectives.
- Understanding of institutional policies regarding student records.
Work Environment
This position may require occasional extended hours during peak registration periods. Up to 20% of the role may be performed remotely during off-peak times, as determined by supervisory discretion.
Equal Employment Opportunity
Sam Houston State University is committed to providing equal employment opportunities and maintaining a smoke/drug-free workplace. All qualified applicants will be considered without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression.
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