Financial Support Advisor

2 weeks ago


Tempe, Arizona, United States Arizona State University Full time

Position Title: Customer Service Specialist - Financial Services

Overview:

The University Technology Office (UTO) is seeking dedicated individuals to join our team as Customer Service Specialists. This role is pivotal in addressing student inquiries and concerns related to financial aid and student business services.

Work Schedule:

We offer various shifts to accommodate different schedules:

  • Tuesday - Saturday 6:00 AM - 3:00 PM
  • Tuesday - Saturday 7:00 AM - 4:00 PM
  • Tuesday - Saturday 7:30 AM - 4:30 PM
  • Tuesday - Saturday 12:00 PM - 9:00 PM

Key Responsibilities:

As a Customer Service Specialist, you will:

  • Serve as the primary point of contact for students regarding financial aid eligibility and related inquiries.
  • Resolve general concerns through various communication channels, including phone, email, and chat.
  • Assist students in understanding self-service options to enhance their experience.
  • Participate in training sessions to stay updated on university policies and procedures.
  • Prepare regular activity reports to track interactions and resolutions.
  • Build trust with students by demonstrating commitment to their success and adhering to established policies.
  • Provide exceptional customer service, addressing needs promptly and accurately.
  • Document customer interactions and ensure data accuracy in our systems.
  • Engage in activities that promote a positive workplace culture and support university initiatives.
  • Perform additional duties as assigned to support the team.

Qualifications:

Minimum qualifications include:

  • One to two years of experience in a customer service role, preferably in a financial aid environment.
  • Strong communication skills and the ability to assist a diverse student population.
  • Experience with data entry and customer information management systems.
  • Ability to multitask and manage high volumes of inquiries effectively.

Desired Skills:

Preferred qualifications include:

  • Knowledge of financial aid policies and student business services.
  • Proficiency in Microsoft Office applications and web navigation.
  • Experience in enhancing customer satisfaction through effective service delivery.

Work Environment:

This position is based in an office setting, requiring extended periods of sitting and occasional physical activity.

Commitment to Diversity:

Arizona State University values diversity and inclusion, welcoming applicants from all backgrounds.



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