Front Desk Operations Manager

3 weeks ago


Kansas City, Missouri, United States Holiday Inn Express Kansas City Downtown Full time

We're seeking a skilled Front Desk Operations Manager to lead our front desk team at Holiday Inn Express Kansas City Downtown. As a key member of our operations team, you will be responsible for ensuring every guest has an exceptional stay with us.

You will oversee front desk operations, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards.

Applicants should be strong leaders who love working with people and have a passion for delivering exceptional customer service.

Responsibilities:

  • Lead front desk operations and ensure guests have an exceptional stay
  • Generate occupancy reports and compile financial information for the general manager
  • Handle the front desk budget and order office supplies as needed
  • Supervise current front desk staff and hire and train new staff to ensure they provide excellent customer service and implement hotel policies
  • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints

Qualifications:

  • Experience with MS Office and bookkeeping skills desired
  • Have superb communication skills, management skills, and multitasking skills
  • At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
  • 1 year of previous experience working in the hospitality industry
  • High school diploma or equivalent certification required (GED)


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