Front Desk Supervisor

4 weeks ago


Kansas City, Missouri, United States Atrium Hospitality Full time
Front Desk Supervisor

At Atrium Hospitality, we are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, leading the front desk team, and ensuring a smooth and efficient check-in and check-out process.

Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Lead and motivate the front desk team, providing guidance and support to ensure they are equipped to provide excellent service to our guests.
  • Manage the front desk operations, including checking in and checking out guests, handling room assignments, and resolving any issues that may arise.
  • Work closely with the maintenance and housekeeping teams to ensure that our guests' needs are met and that our hotel is running smoothly.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
Requirements:
  • Previous experience in a front desk or customer service role, preferably in a hotel or hospitality setting.
  • Supervisory experience and skills, with the ability to lead and motivate a team.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other departments.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic computer skills and knowledge of property management systems.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Atrium Hospitality is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.


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