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Hotel Front Desk Manager

1 month ago

Kansas City, Missouri, United States Holiday Inn Express Kansas City Downtown Full time
Hotel Front Desk Manager Job Description

We're seeking a highly motivated and experienced Hotel Front Desk Manager to lead our front desk operations at the Holiday Inn Express Kansas City Downtown. As a key member of our team, you will be responsible for ensuring every guest has an exceptional stay with us.

Your primary focus will be on leading a team of front desk staff, providing exceptional customer service, and implementing hotel policies. You will also be responsible for generating occupancy reports, compiling financial information, and handling the front desk budget.

Key Responsibilities:

  • Lead front desk operations and ensure guest satisfaction
  • Generate occupancy reports and compile financial information
  • Handle front desk budget and order office supplies
  • Supervise front desk staff, hire, and train new staff
  • Interact with customers, assist with inquiries, and mitigate guest complaints

Requirements:

  • Experience with MS Office and bookkeeping skills
  • Superb communication, management, and multitasking skills
  • At least 2 years of experience as a front office manager or similar position in the hospitality industry
  • 1 year of previous experience working in the hospitality industry
  • High school diploma or equivalent certification required