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Hotel Front Desk Supervisor

2 months ago

Gulf Shores, Alabama, United States GULF SHORES HAMPTON INN Full time
About the Role

We are seeking a highly skilled and experienced Front Office Manager to join our team at the Gulf Shores Hampton Inn. As a key member of our hotel's management team, you will be responsible for providing exceptional customer service, leading the Front Desk and Breakfast teams, and ensuring seamless hotel operations.

Key Responsibilities
  • Leadership and Team Management: Supervise and motivate the Front Desk and Breakfast teams to deliver outstanding customer service and achieve hotel goals.
  • Customer Service: Greet and check-in guests, respond to guest inquiries and requests, and resolve any issues in a timely and professional manner.
  • Operations: Manage front desk operations, including check-in/check-out, room assignments, and guest services.
  • Inventory and Scheduling: Oversee inventory management, scheduling, and staff training to ensure efficient hotel operations.
  • Communication: Collaborate with other departments to optimize hotel operations and ensure seamless communication with guests and staff.
Requirements
  • Experience: Minimum 2 years of experience in a front office or management role in a hotel or hospitality setting.
  • Skills: Excellent customer service, leadership, and communication skills; ability to work in a fast-paced environment and prioritize tasks effectively.
  • Education: High school diploma or equivalent required; degree in hospitality or a related field preferred.
What We Offer
  • Competitive Pay: Competitive salary and benefits package.
  • Professional Development: Opportunities for career growth and professional development.
  • Team Environment: Collaborative and supportive team environment.
Equal Employment Opportunity

A&R Hospitality Management is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.