Technical Support Specialist
6 days ago
At Zelis Healthcare, we're looking for a talented Technical Support Specialist to join our team in Boston, MA. As an Enterprise Support Technician, you'll play a crucial role in providing world-class support to our users.
We're seeking a motivated and driven individual with a passion for solving problems using technology. You'll act as an advocate for our associates, advising on how to leverage technology to drive business value.
This is a hybrid-office role located in Boston, MA, requiring at least 3 days of office presence per week.
Key Responsibilities:- Provide exceptional tier 2 deskside and remote support to Zelis users
- Install, configure, maintain, and troubleshoot computer hardware, software, audio/visual, networks, printers, and peripherals
- Troubleshoot remote/on-site network connectivity problems, including VPN issues
- Perform laptop imaging and configuration using Intune Autopilot
- Configure mobile devices for Intune MDM/MAM
- Coordinate hardware warranty repairs with vendors and external services like Dell
- Create and update technical documentation and user-facing documentation as needed
- Take ownership of small and large projects, working with internal and external teams to achieve goals
We require at least 3+ years of Enterprise-level end-user support and troubleshooting experience, including the following skills:
- Various Windows OS's, Office 365 suite
- Microsoft Active Directory, Entra, Intune
- Supporting users with VPN connectivity
- Two-factor authentication (DUO, Okta, MS authenticator)
- A/V systems and meeting tools - Zoom, Teams, etc.
- MFA (DUO, Okta, MS authenticator)
- IT ticketing system (Jira, ServiceNow, Zendesk, etc.)
Estimated salary: $70,000 - $90,000 per year, depending on experience.
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