Senior IT Support Specialist
3 weeks ago
Job Title: Senior IT Support Specialist
Location: Boston, MA
Estimated Salary:$70,000 - $100,000 per year
We are looking for a skilled Senior IT Support Specialist to join our team at Saxon Global. As a key member of our technical support team, you will provide top-notch support to our clients, ensuring their technical issues are resolved efficiently and effectively.
Responsibilities:
- Provide expert-level technical support to clients
- Collaborate with internal teams to resolve technical issues
- Develop and maintain knowledge base articles and documentation
- Participate in on-call rotations to provide 24/7 support
Requirements:
- 5-10 years of experience in IT support
- Strong technical knowledge of Windows operating systems and networking fundamentals
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
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