Senior IT Support Specialist

3 weeks ago


Étreux, Hauts-de-France, United States Saxon Global Full time
Saxon Global - Job Description

Job Title: Senior IT Support Specialist

Location: Boston, MA

Estimated Salary:$70,000 - $100,000 per year

We are looking for a skilled Senior IT Support Specialist to join our team at Saxon Global. As a key member of our technical support team, you will provide top-notch support to our clients, ensuring their technical issues are resolved efficiently and effectively.

Responsibilities:

  • Provide expert-level technical support to clients
  • Collaborate with internal teams to resolve technical issues
  • Develop and maintain knowledge base articles and documentation
  • Participate in on-call rotations to provide 24/7 support

Requirements:

  • 5-10 years of experience in IT support
  • Strong technical knowledge of Windows operating systems and networking fundamentals
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team


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