Technical Support Specialist

3 days ago


Étreux, Hauts-de-France, United States Insource Services Full time

**About Insource Services**

Insource Services is a dynamic company that provides expertise to clients in HR, Finance, and IT. Our diverse client base includes businesses ranging from small startups to well-established non-profit organizations.

We work closely with our clients' staff, providing them access to specialized knowledge they need to operate and grow their businesses. Our team of experts is passionate about solving problems and identifying opportunities for efficiency improvements.

At Insource Services, we believe in investing in our client relationships and delivering exceptional service. We are committed to helping our clients achieve their mission and business goals.

Salary: $65,000 - $80,000 per year

Job Description:
  • Provide first-level technical support to assigned clients, both remote and on-site. Assist clients with equipment setup, virus removal, software updates, and hardware incidents.
  • Manage office/desktop and email support, perform lab machine rollouts, and participate in monthly meetings with the technical team to discuss new technologies and case studies.
  • Support Mac and Windows integrated with cloud technologies from Microsoft Azure, Dropbox, Office 365, Google, and many more.
  • Manage small projects, deliver and remove computer equipment, assign and update client tasks/tickets, and communicate technical issues and project execution with Client Manager and Network/Server Engineer.

Requirements:

  • Proven ability to effectively interact with end-users in identifying and resolving technical issues
  • A passion for customer service and technology with exceptional end-user support
  • Ability to multi-task across clients, industries, and technologies while maintaining professionalism and composure
  • Proactive and resourceful resolution to issues
  • Unique ability to work with both business and technical-minded employees
  • An understanding of TCP/IP networking protocols and procedures, all relevant Windows workstation operating systems, and Windows Office products
  • Prior experience in a Customer Service Role
  • Bachelor's degree preferred


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