Donor Experience Specialist
5 days ago
The Blood Connection is seeking a highly skilled and compassionate Donor Experience Specialist to join our team. As a key member of our donor services team, you will be responsible for ensuring a positive and welcoming experience for our donors.
Key Responsibilities- Donor Registration and Screening
- Register donors and conduct initial screenings to ensure eligibility
- Conduct thorough medical history and physical assessments to identify potential health risks
- Donor Support and Education
- Provide educational materials and guidance to donors on the donation process
- Address donor concerns and provide support throughout the donation process
- Facility Maintenance and Organization
- Maintain a clean and organized facility to ensure a positive donor experience
- Ensure that all necessary supplies and equipment are available and in good working order
- Communication and Liaison
- Communicate effectively with donors, staff, and management to ensure a smooth and efficient donation process
- Provide excellent customer service and respond to donor inquiries in a timely and professional manner
- Education and Experience
- High school diploma or equivalent required
- Customer service experience preferred
- Skills and Abilities
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Ability to maintain confidentiality and handle sensitive information
The Donor Experience Specialist will work in a fast-paced and dynamic environment, interacting with donors, staff, and management on a regular basis. The position requires excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.
Physical DemandsThe physical demands of this position include standing, sitting, and walking for extended periods, as well as lifting and pushing/pulling up to 50 pounds.
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