Senior IT Support Specialist

2 weeks ago


Pooler, Georgia, United States TEKsystems Full time
Job Overview

Position: Senior IT Support Specialist

Duration: 6 Months

Location: Remote

Role Summary

Our client, a leading organization in the technology sector, is seeking a highly skilled Senior IT Support Specialist to provide technical assistance and support within their Warehouse Facility. This role is a contract-to-hire opportunity, requiring a minimum of 2 years of experience in supporting RF devices, barcode scanners, Windows operating systems, and printer maintenance.

Key Responsibilities

The successful candidate will be responsible for:

  • Applying advanced systems analysis techniques to determine hardware and software specifications.
  • Analyzing and resolving Level 2 & 3 incidents in accordance with Service Level Agreements.
  • Collaborating with team members to ensure successful completion of technical projects and outages.
  • Performing installations, upgrades, and troubleshooting of various end-user equipment.
  • Conducting proactive analyses to enhance IT equipment/system availability.
Work Environment

This position will involve working in a dynamic warehouse environment with a high noise level. Candidates should be prepared for:

  • Extended hours, including weekends.
  • Local travel between branches as needed.
  • Physical demands, including the ability to lift up to 50 pounds and stand or walk for extended periods.
Qualifications

The ideal candidate will possess:

  • Strong analytical and communication skills.
  • Experience mentoring and guiding less experienced team members.
  • Proficiency in end-user IT systems and familiarity with ticketing systems.
Additional Information

This role does not have supervisory responsibilities but will involve leading the work of others. Candidates must be able to establish effective working relationships and demonstrate excellent time management skills.


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