Administrative Support Professional

1 day ago

Danbury, Connecticut, United States Danbury Hospital Full time
Job Summary:

As an Administrative Associate with Danbury Hospital's Endocrinology Department, you will provide exceptional customer service to patients while facilitating patient flow. Your secretarial and office administrative support skills will be utilized to ensure the smooth operation of the department. This per diem position requires Monday through Friday variable shifts from 8:00am to 5:00pm.

Key Responsibilities:

  • Provide timely and professional phone support to patients and customers, prioritizing and directing calls as needed.
  • Perform patient registration, scheduling, and financial clearance with accuracy and efficiency.
  • Communicate with insurance companies to verify benefits and coverage, ensuring proper billing and authorization.
  • Manage a wide range of secretarial tasks, including answering phones, routing mail, record keeping, and written and verbal communication.
  • Maintain department inventory and supplies, ensuring a well-stocked and organized workspace.
  • Process payments at point of service according to established guidelines.
  • Create and maintain patient charts, including required documentation, and scan documents into the medical record.
  • Process medical records requests from Health Information Management, third-party payers, attorneys, patients, and caregivers.
  • Under the direction of the Director or Coordinator, arrange for maintenance and repair of the office space.
  • Ensure compliance with all relevant responsibilities related to the position.
  • Maintain and model Nuvance Health Values.
  • Perform other duties as required.

Requirements:
High School graduate or equivalent. Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Strong written and verbal communication, and organizational skills. Requires 3+ years of experience providing administrative support. CPR Certification will be provided by the department. Excellent customer service skills, pleasant, professional, and articulate phone voice. Ability to multi-task, prioritize, and manage time effectively. Experience with medical terminology and previous experience in a medical office setting. Associate's Degree preferred.

Working Conditions:

Manual:
Significant manual skills/motor coordination and finger dexterity.

Occupational:
Little or no potential for occupational risk.

Physical Effort:
Medium to Heavy effort. May exert up to 35 lbs. force.

Physical Environment:
Generally pleasant working conditions.

Company:
Danbury Hospital.

Org Unit:
137.

Department:
Endocrinology.

Exempt:
No.

Salary Range:
$34.14 Hourly

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