Administrative Associate
6 days ago
Provide exceptional customer service to patients while facilitating patient flow. Perform secretarial and office administrative support functions. Assist in the daily operations of the department.
Responsibilities- Serve as the initial point of contact for all patients and customers, greeting and answering phones in a timely and professional manner, prioritizing and directing calls appropriately.
- Perform patient registration, scheduling, and financial clearance.
- Communicate with insurance companies to verify benefits and coverage to ensure proper billing and authorization.
- Perform a wide variety of secretarial tasks, including answering phones, routing mail, record keeping, and written and verbal communication.
- Maintain department inventory and supplies.
- May receive and process payments at point of service according to guidelines.
- Create and maintain patient charts, including required documentation. Scan documents into the medical record and complete the discharge process from all systems. Archive paper charts according to established procedure.
- Process medical records requests identified by Health Information Management, third-party payers, attorneys, patients, and caregivers.
- Under the direction of the Director or Coordinator, arrange for required maintenance and repair of the office space.
- Fulfill all compliance responsibilities related to the position.
- Maintain and model Nuvance Health values.
- High School graduate or equivalent.
- Microsoft Word, Excel, Outlook, and PowerPoint.
- Works on multiple projects.
- Strong written and verbal communication, and organizational skills.
- Requires 3+ years of experience providing administrative support.
- CPR certification - will be provided by the department.
- Excellent customer service skills, pleasant, professional, and articulate phone voice.
- Ability to multi-task, prioritize, and manage time effectively.
- Experience with medical terminology, previous experience in a medical office setting.
- Associate's degree preferred.
Significant manual skills/motor coordination and finger dexterity. Little or no potential for occupational risk. Medium to heavy effort. May exert up to 35 pounds of force. Generally pleasant working conditions.
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