Customer Service Billing and House Cleaning Crew Coordinator

19 hours ago


Rancho Mirage, California, United States Molly Maid Full time
About the Role

Molly Maid is seeking a highly organized and detail-oriented Billing and House Cleaning Crew Coordinator to join our team. As a key member of our support team, you will be responsible for handling billing and processing requests, assisting in the management of our Home Service Professionals, and providing exceptional customer service.

Key Responsibilities
  • Billing Processing: Process deposits, set up banking, and handle billing calls, payments, and database updates.
  • Customer Database Management: Track and follow up on balances owed, call and collect customers who fall behind on payments, and charge lockout fees and cancellation fees.
  • Customer Service: Provide professional and courteous service to customers, schedule estimates and cleans, and perform marketing functions to sell additional work and earn business.
  • Administrative Support: Perform data entry, payment processing, and supply inventory, and assist with inventory control and management.
  • Team Support: Assist the Quality Control Manager with HSP coordination, preparing route schedules, and advising teams of changes.
Requirements
  • Minimum 2 years admin experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive attitude and team player
About Molly Maid

Molly Maid is a family-owned business that focuses on providing excellent customer service and creating a work culture of respect, integrity, and fun. We are committed to serving our customers and our team members with the highest level of professionalism and care.



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